Hi,
I've been playing Planescape: Torment and have gotten to the part where you need to go to your room in the Civic Festhall and get the Dodecahedron so I talked to the lady who's supposed to give you your key but she doesn't give it to me. I've tried every option in the conversation and I don't know what to do. Maybe I dropped the key?
do anybody have an idea on what I should do?

You need to be a member of the Sensates to get the key.

Nevermind. The key was just lying down on the table XD. I'm so dumb!

Or Aelwyn can tell you that one of your previous incarnations was a Sensate, so technically you are also, even if you are now member of another faction. That way you can access Civic Festhall fully without being a Sensate faction member.