Posted July 29, 2021
Be warned that GOG could not handle preordering of anything than standart editions well.
Until today the GOG store does not acknowledge my preordered Obsidian edition from Pillars of Eternity II,
bought in 2018.
I can see all the content as downloads in my library, but officially (at the shop) I do not own the obsidian edition and
can buy everything except the standart edition again. (Thanks?)
This is just not a very good feeling to have, since the obsidian edition was expensive, and the shop not knowing
I own this is annoying and could mean trouble anytime ahead.
Customer support answered it had to be manually done to flag all the preorder accounts and that it would be
too much of a hassle.
To me this is not a decent practice to handle it.
If this is still the case, it has to be adressed.
Please consider very well, before handing out so much money, how you might be treated with your product afterwards.
I like to buy the games I play on GOG, but not the pre-orders if this is still/ever happening again.
Update August: I won't buy the pre-order on GOG, it doesn't look like there was anything done
to get rid of the issue.
Until today the GOG store does not acknowledge my preordered Obsidian edition from Pillars of Eternity II,
bought in 2018.
I can see all the content as downloads in my library, but officially (at the shop) I do not own the obsidian edition and
can buy everything except the standart edition again. (Thanks?)
This is just not a very good feeling to have, since the obsidian edition was expensive, and the shop not knowing
I own this is annoying and could mean trouble anytime ahead.
Customer support answered it had to be manually done to flag all the preorder accounts and that it would be
too much of a hassle.
To me this is not a decent practice to handle it.
If this is still the case, it has to be adressed.
Please consider very well, before handing out so much money, how you might be treated with your product afterwards.
I like to buy the games I play on GOG, but not the pre-orders if this is still/ever happening again.
Update August: I won't buy the pre-order on GOG, it doesn't look like there was anything done
to get rid of the issue.
Post edited August 11, 2021 by Sashti
This question / problem has been solved by Keighn