Posted September 19, 2021
Lingxin: It seems GOG is for unknown reasons (probably pandemic-related) short staffed. But it does not mean they ignore you.
dessoul: Or it could be, because it is weekend? I just to mentioned this, because i do not understand, why there are people around, which wants to be served now and yesterday? The guys on gog have a weekend, like everybody else. They have families and a life. And a contract.
And just because a game was released, just means, that they have to burn all their life away, just to make sure, that this game runs.
I am pretty sure, you guys will get your offline thing next week.
While one suspicion might be that they have not submitted their request properly, it could be as well due to the short staff situation which is mentioned by the GOG reply.
"Please be aware that we have changed your ticket’s status to Pending, therefore, if you require further assistance, you should reply to this message, which will reopen the ticket. We'll do our best to get back to you as soon as possible, but given the current situation it may take us up to 2 weeks, for which we sincerely apologize."
In addition to that, they actually do offer a 24h support action for reports submitted in English, regardless of weekend or not.
I would be a huge and bad surprise if the issues around the offline installers are not resolved by Tuesday.