I've already submitted my refund request, but the agent asked me to log in to check and see if my issues were fixed.

Nope. Thassilonian Specialists still cannot use wands/scrolls even after all the patches.

And my save game where the fog would not lift was still broken when I loaded it up to check on it.

Give this game a pass. It's going to be MONTHS before the devs get the game in a playable state at this point, which makes me wonder why they released it at all. It was nowhere near ready.