Dear Hello Games,

Although I was fairly disappointed, I did not refund your game. I still believe it can deliver much if you do not give up, so in spite of the terrible launch issues and lack of certain things, I still support you and probably will as long as I can because of my trust in you (you worked a lot recently and fixed tons of bugs, for me too - thank you). As a developer I know how many issues you can meet and how many problems business rules can cause to the quality and features of a released product.

Please read below my suggestions as for what should be added to the game so that it reaches a level of immersion that could make it a truly outstanding game - of course, this is my opinion, but please value my effort as I support you:

Environment
Now, if you travel from system to system without warp, you end up nowhere in a heavily bugged situation where your textures fall apart and the physics go crazy. Also, the star of the current system cannot be approached. So what I would like to see:
- seamless universe = I dont care if I die sooner, but put the possibility there to travel from system to system without warping, now it feels like I am in a box, always
- real stars that can be approached = now you cannot reach it, it is very fake
- planet movements = I look up from a planet and literally see as if all the other planets are attached to the one I am on and they do not even rotate, very fake
- deep space travel could be a lot of fun if we could find abandoned capital ships, dock them, asteroids, land on them, find trapped aliens etc.

Trading
- it makes no sense that you can buy starred goods from the ships landing on a trading station, please encourage at least planet to planet, planet to space station and ultimately system to system trading
- for system to system trading, some kind of a tool would be nice so that you can get information about prices in various systems and maybe on planets and stations
- trading should be a really different feeling from mining and selling, now it really makes no sense because of the starred item issue above
- my ship should not be attacked when it has no valuable cargo with a message that valuable cargo is detected so pirates attacking

Ship, control and combat
- please check low flight mod, I am on PC and I feel the lack of toggling autopilot on-off, I want to fly in water and in caves and I want to mine and hunt from the ship and now I cannot without mods, I believe you should be faster and better focused than modders and I feel now that they are very active and make the game satisfactory sooner than you, sorry for that
- if you add diving with ship, then please add water effects to it too
- I would like to see more different ships, now they are generated from only a few assets that seem the same after the X-th system, I would like to see outfitting possibilities, colour, naming etc.
- combat could be more fun if we could play with the energy distribution of the ship
- it is not only the look but the control that would be nice if different, it would be nice to be able to tweak it
- hardcoded appearance of cargo ships should be removed, it is very fake to se them jump in when I arrive somewhere, this should be more random, or rather, more systematic, like algorithms could generate a real trading flow in the background like the X games or Evochron etc.
- would be nice to dock capital ships and walk around in them

Buildings, aliens and creatures
- It is very difficult to believe that there are only 3 intelligent factions that rule a lot of galaxies
- It is even more difficult to believe that ALL the planets and moons have buildings on them
- It is very difficult to believe that there are atmospheres on all the planets
- Why are there no humanoid creatures and entities consisting of energy etc? Unique stuff, not only a few creatures taken from our planet and their limbs head etc. mixed. Where are the bugs, viruses, bacteria, primitive lifeforms, tribes to communicate with? Now there are only pets that are a joke of nature.
- I would like to join forces with factions, pirates, anybody, with real actions, like go with the pirates and hunt down a capital ship of which I know which faction it belongs to and if I want, I can communicate with it and protect it from the pirates for a prize or anything, I know it is there now, but it is not right, it is not interactive
- It cannot be that in a not empty universe I have to be alone
- Would be nice to join guilds, have a job of some kind, like be an official trader of a union etc.
- Almost all the planets have 10-20

Quests
- if there are aliens and tribes, humanoids or other lifeforms to communicate with, it would be nice to see real quests that require me to go somewhere, kill something, get something etc

Map
- the current map is - I am sorry but - terrible, especially on the pc. Please add custom waypoints, some kind of a method to show the systems I have been to, turn off the timer when selecting systems, it is very annoying.

I am sure I could go on, but that is it for now. I love the potential this game has, please utilise it.

Thank you in advance for listening, I hope you finally deliver the dream of many people, I wish good luck and a lot of energy for that.

Kinds regards,
SK
p.s. I have roughly 50 hours in the game and I am an active user of the experimental branch on GOG

Good post. I actually sent a letter like this direct to HG (with my NMS artwork to butter them up). Perhaps you should to. the more of us, the better:

hello@hellogames.co.uk