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Nightmare ReaperConstant Sync Problems with Galaxy(11 posts)solved(11 posts)solved
(11 posts)solved
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Posted April 01, 2022
The full version has the tendency to "clog up" the save sync. Galaxy tells me, that the filespace limit is reached. Which is a bit laughable, since all saves are not even 10KB.

I then start a game, delete all saves while the game is running to empty the cloud storage, then end the game to create new saves. All is well, cloud sync works.

After reaching the Spore Pits cloud sync fails again. I repeated this three times. Cloud sync fails when i reach the Spore Pits.

I can play along normally after that, no problem with the game progression, but i have to do without cloud sync.
This question / problem has been solved by ItBurnimage
Posted April 01, 2022
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Harzzach: The full version has the tendency to "clog up" the save sync. Galaxy tells me, that the filespace limit is reached. Which is a bit laughable, since all saves are not even 10KB.

I then start a game, delete all saves while the game is running to empty the cloud storage, then end the game to create new saves. All is well, cloud sync works.

After reaching the Spore Pits cloud sync fails again. I repeated this three times. Cloud sync fails when i reach the Spore Pits.

I can play along normally after that, no problem with the game progression, but i have to do without cloud sync.
That's really strange. I'll check the cloud settings, but it seems like this might be a problem outside of the game. Is your disk close to being full?

Can you tell me what the exact error message is, or show me a screenshot so I can google it?
Post edited April 01, 2022 by ItBurn
Posted April 01, 2022
I contacted GOG support for more information.
Posted April 02, 2022
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ItBurn: Can you tell me what the exact error message is, or show me a screenshot so I can google it?
I have enough space on my drive, this isnt the problem. Other games i start via Galaxy are syncing fine.

Attached is a screenshot of the error message:

"User data files on this computer exceed GOG Galaxy Cloud storage quota for this game. Launch the game and remove some older saves data"

I am using this Galaxy version: 2.0.47 Preview from March 29.

Edit: And on a positive note ... this game rocks, having so much fun :)
Attachments:
sync_error_galax.png (18 Kb)
Post edited April 02, 2022 by Harzzach
Posted April 03, 2022
I had the same error some days ago but it seems to be gone now. Cloud sync worked fine again for me the last time I played the game for a few hours,
Posted April 04, 2022
I'm still waiting for GOG support to respond.
Posted April 04, 2022
Here's the GOG answer:
Could you ask the user to do a backup of the save files? We would purge the cloud, this should help with the issue.
Additionally, please share with me his email address that is assigned to his GOG account. This is necessary for the purge.
Posted April 04, 2022
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ItBurn: Here's the GOG answer:
Could you ask the user to do a backup of the save files? We would purge the cloud, this should help with the issue.
Additionally, please share with me his email address that is assigned to his GOG account. This is necessary for the purge.
Saves are backed up. Please, let them purge away! :)

I tried to send you a message with my account details, but you have set your GOG profile to private.
Post edited April 04, 2022 by Harzzach
Posted April 04, 2022
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ItBurn: Here's the GOG answer:
Could you ask the user to do a backup of the save files? We would purge the cloud, this should help with the issue.
Additionally, please share with me his email address that is assigned to his GOG account. This is necessary for the purge.
avatar
Harzzach: Saves are backed up. Please, let them purge away! :)

I tried to send you a message with my account details, but you have set your GOG profile to private.
Send them at contact@blazingbitgames.com
Posted April 05, 2022
avatar
ItBurn: Here's the GOG answer:
Could you ask the user to do a backup of the save files? We would purge the cloud, this should help with the issue.
Additionally, please share with me his email address that is assigned to his GOG account. This is necessary for the purge.
avatar
Harzzach: Saves are backed up. Please, let them purge away! :)

I tried to send you a message with my account details, but you have set your GOG profile to private.
The reset is done. Here's what GOG support had to say:
"Could you also ask him to check the version of the GOG GALAXY app that he is using?
If he has 2.0.47.202 Beta then please ask him to go back to 2.0.46.133 Beta."
Posted April 06, 2022
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Harzzach: Saves are backed up. Please, let them purge away! :)

I tried to send you a message with my account details, but you have set your GOG profile to private.
avatar
ItBurn: The reset is done. Here's what GOG support had to say:
"Could you also ask him to check the version of the GOG GALAXY app that he is using?
If he has 2.0.47.202 Beta then please ask him to go back to 2.0.46.133 Beta."
Superb, thank you very much! I will revert and report back.

Edit: Reverted back, cleared the local savegame folder, started the game, played a bit (way past the Spore Pits), quit and sync went as expected.

Thank you, best support ever :)
Post edited April 06, 2022 by Harzzach
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Nightmare ReaperConstant Sync Problems with Galaxy(11 posts)solved(11 posts)solved
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