Hi, I have the following problem: When I want to view the videos, the screen turns black and nothing else shows up. It is only possible to exit the game with ALT+F4 in this case. I tried different screen resolutions and tried it in window mode with the same result. The odd thing is that the first intro video worked fine.
System specs: Windows 10, Core I7, GeForce GTX 1080 (with most recent graphics drivers). Has anybody else experienced a similar problem?

EDIT: I found a logfile in the Never_Alone_Data subdirectory where error messages are logged that the movie file could not be found.

For me the path "G:/G/GOG Galaxy/Games/Never Alone/Never_Alone_Data/StreamingAssets\Videos/" looks suspicious mixing forwand shashes and backslashes.

--- snip ---

[AVProWindowsMedia] version 2.64 initialised

(Filename: C:/buildslave/unity/build/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 56)

[AVProWindowsMedia] Conversion method: Unity4

(Filename: C:/buildslave/unity/build/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 56)

[AVProWindowsMedia] version 2.64 initialised

(Filename: C:/buildslave/unity/build/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 56)

[AVProWindowsMedia] Conversion method: Unity4

(Filename: C:/buildslave/unity/build/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 56)

[AVProWindowsMedia] version 2.64 initialised

(Filename: C:/buildslave/unity/build/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 56)

[AVProWindowsMedia] Conversion method: Unity4

(Filename: C:/buildslave/unity/build/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 56)

Loading absolute path movie: G:/G/GOG Galaxy/Games/Never Alone/Never_Alone_Data/StreamingAssets\Videos/

(Filename: C:/buildslave/unity/build/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 56)

[AVProWindowsMedia] Movie failed to load

(Filename: C:/buildslave/unity/build/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 56)

[AVProWindowsMedia] Couldn't load movie CI_WhoInupiaq.mp4_

(Filename: C:/buildslave/unity/build/artifacts/StandalonePlayerGenerated/UnityEngineDebug.cpp Line: 56)

--- snip ---

Hi, same problem here. Installing LAV codecs (hint from another forum) fixed blackout, but the videos are giltched and do not play smoothly. Has anyone solved this issue?

Just noticed this myself. needs patch.

Same problem here

add another person to the list

tough i listened closely to my button inputs and realized the game still act like i am in the menu
i can go back and select stuff

but since the screen is black, its hard to tell where you are
still managed to exit the game once

Same here. I wanted to play at last this game.
That's weird the game was not patched since that long.
EDIT: That's okay, I had to install codecs: http://www.codecguide.com