It seems like it starts, the MYST icon is in the active program bar at the bottom, but i have no cursor control or any way of interacting with the machine. Then I get this error.

So, what's your graphical situation like?

I just see the desktop, with the MYST icon in the active program bar (I don't know what the proper name for it is.) IDK what graphics processor I have. Is that likely the problem?

That, or a missing dependency.

Run Dxdiag and report back. It's actually relevant.

When I try to include the Dxdiag report I get the error message, "wrong file format." Help please.

will not let me copy and paste, maybe because the file is too large. Are there relevant sections?


here's the first section:


System Information
------------------
Time of this report: 2/7/2022, 19:32:33
Machine name: DESKTOP-HKHMBH7
Machine Id: {ED07E13D-5C30-472D-AB10-57B28A427785}
Operating System: Windows 10 Home 64-bit (10.0, Build 19044) (19041.vb_release.191206-1406)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP Compaq Elite 8300 USDT
BIOS: Default System BIOS (type: BIOS)
Processor: Intel(R) Core(TM) i5-3470S CPU @ 2.90GHz (4 CPUs), ~2.9GHz
Memory: 8192MB RAM
Available OS Memory: 8066MB RAM
Page File: 4432MB used, 4914MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_8086&DEV_0152&SUBSYS_3398103C&REV_09
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 1792 MB
Dedicated Memory: 32 MB
Shared Memory: 1760 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.333008), Green(0.311523,0.625977), Blue(0.153320,0.070312), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: GTW KX2303
Monitor Id: GTW037D
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HD15
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll
Driver File Version: 10.18.0010.4252 (English)
Driver Version: 10.18.10.4252
DDI Version: 11.2
Feature Levels: 11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 1.3
Hardware Scheduling: Supported:False Enabled:False
Graphics Preemption: DMA
Compute Preemption: Thread group
Miracast: Supported
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Not Supported
Block List: DISABLE_HWSCH
Catalog Attributes: N/A
Driver Attributes: Final Retail
Driver Date/Size: 7/9/2015 7:00:00 PM, 11053040 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B78E66-4212-11CF-1063-9213B4C2C735}
Vendor ID: 0x8086
Device ID: 0x0152
SubSys ID: 0x3398103C
Revision ID: 0x0009
Driver Strong Name: oem5.inf:5f63e534c477ad23:iIVBD_w81:10.18.10.4252:pci\ven_8086&dev_0152
Rank Of Driver: 00DA2001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

A little overkill, but it'll do quite well.

Ah, an Intel "HD Graphics".

That'd aught to do ya. So you don't have a graphics card installed?

I have got rid of the problem by making changes to the registry editor. https://thegeekpage.com/directx-setup-error-an-internal-system-error-occurred/