Posted January 13, 2022
Hi,
Here are a list of some rarely occurring issues that may be experienced when playing the Mary Skelter series, which have been picked up by one or two users during beta testing.
As usual we offer the ability keep multiple saves and we recommend using that in case you encounter any issues.
Poor performance on laptop
If you are suffering from poor performance on Laptop then please make sure the graphic card settings are set to defualt to the dedicated graphics card, not the intergrated video card
Ultra Wide Monitors
In a few instances players with ultra wide monitors have experienced crashes while playing in Full Screen, if this is an issue for you please try using Windowed or Borderless Windowed mode
In addition the following issues were encountered in the release of Mary Skelter: Nightmares
DXFAIL error
If you have an Intel graphics card and your game crashes with DXFAIL error messages during any story-related dialogue sequences, there is now a solution to this issue:
1) Fully install all latest Windows updates. The update notes mention fixes which cover DirectX-related issues.
2) Go to Device Manager, find Display Adaptors and check the version of your current driver. Trying to use ''Update Driver'' will not work, and will claim that you have the latest driver, so you will need to update manually. Click on Properties, then check the date of your driver. If it's dated 2016 you will need to renew it to the 2018 version. Update it until you get this version: 24.20.100.6286
3) Search the web for your graphics card model and look for the latest drivers. The user hwo found the solution found there's here, but we cannot be responsible for external website contents, so please do be careful when downloading anything!
https://downloadcenter.intel.com/product/80939/Graphics-Drivers
4) Perform every restart if needed after updating your drivers.
Credit goes to '1gga' who described this solution in the Community Hub discussion pages. Many thanks to you for this finding! :)
Cannot save game
If you're unable to save your game progress, please check the following:
1) BitDefender has sometimes blocked access to your MyGames folder when running Mary Skelter. Please unblock this and you should be able to save again.
2) For those who are still unable to save please check that your save game folder isn't set to read only. Right click on the folder, select Properties and make sure 'Read Only' tick box is unchecked.
Controller not detected
A very small number of users are getting issues with the game not detecting supported controllers that are connected. To help the game recognise your controller try this: https://www.tomsguide.com/us/how-to-use-a-ps4-controller-steam,news-24039.html
If that still doesn't work, then try setting LegacyInput to 1 in the '.ini' file in the root of the game folder.
DXFAIL: DXGI_ERROR_DEVICE_REMOVED error message
If you are experiencing this message you need to update your drivers. If this doesn't work then unfortunately we're unable to resolve the issue as there's a driver issue that cannot be mitigated. This usually seems to be a problem with Intel graphics cards
In addition the following issues are specific to Mary Skelter: Nightmares
• Textures scrambled:
=================
If your 2D assets such as text box art, minimap, etc, are messed up, this is usually a driver issue with AMD graphics cards. Please try updating your drivers to rectify the problem. Alternatively using previous issues of drivers has fixed this issue in the past.
• Resolution:
==========
The resolution of the game when in Windowed or Borderless display modes has a few pixels additional resolution on the vertical plane to accommodate the original aspect ratio of the Vita version of the game. This is intentional! :) When playing full screen the resolution is adjusted to the conventional resolutions (e.g. 1920x1088 in Borderless/Windowed becomes 1920x1080 in Full Screen.)
• Icons persisting/hiding in dungeons:
============================
On very rare occasions some icons in the dungeon (e.g. chests, collectables, enemy encounters, etc) may remain visible in the dungeon after being picked up, or become invisible when they have yet to be picked up. Leaving the dungeon and returning, or reloading will resolve this issue when it does occur. We are working on a fix for this but any information those who *do* experience it can provide will be gratefully received. :)
As well as these known issues, we also recommend that if you're having problems generally, please make sure all your drivers are up to date.
If you can't find a solution here please email support@ghostlight.uk.com with your Dxdiag and details of the problem you are experiencing.
Thanks,
The Ghostlight Team
Here are a list of some rarely occurring issues that may be experienced when playing the Mary Skelter series, which have been picked up by one or two users during beta testing.
As usual we offer the ability keep multiple saves and we recommend using that in case you encounter any issues.
Poor performance on laptop
If you are suffering from poor performance on Laptop then please make sure the graphic card settings are set to defualt to the dedicated graphics card, not the intergrated video card
Ultra Wide Monitors
In a few instances players with ultra wide monitors have experienced crashes while playing in Full Screen, if this is an issue for you please try using Windowed or Borderless Windowed mode
In addition the following issues were encountered in the release of Mary Skelter: Nightmares
DXFAIL error
If you have an Intel graphics card and your game crashes with DXFAIL error messages during any story-related dialogue sequences, there is now a solution to this issue:
1) Fully install all latest Windows updates. The update notes mention fixes which cover DirectX-related issues.
2) Go to Device Manager, find Display Adaptors and check the version of your current driver. Trying to use ''Update Driver'' will not work, and will claim that you have the latest driver, so you will need to update manually. Click on Properties, then check the date of your driver. If it's dated 2016 you will need to renew it to the 2018 version. Update it until you get this version: 24.20.100.6286
3) Search the web for your graphics card model and look for the latest drivers. The user hwo found the solution found there's here, but we cannot be responsible for external website contents, so please do be careful when downloading anything!
https://downloadcenter.intel.com/product/80939/Graphics-Drivers
4) Perform every restart if needed after updating your drivers.
Credit goes to '1gga' who described this solution in the Community Hub discussion pages. Many thanks to you for this finding! :)
Cannot save game
If you're unable to save your game progress, please check the following:
1) BitDefender has sometimes blocked access to your MyGames folder when running Mary Skelter. Please unblock this and you should be able to save again.
2) For those who are still unable to save please check that your save game folder isn't set to read only. Right click on the folder, select Properties and make sure 'Read Only' tick box is unchecked.
Controller not detected
A very small number of users are getting issues with the game not detecting supported controllers that are connected. To help the game recognise your controller try this: https://www.tomsguide.com/us/how-to-use-a-ps4-controller-steam,news-24039.html
If that still doesn't work, then try setting LegacyInput to 1 in the '.ini' file in the root of the game folder.
DXFAIL: DXGI_ERROR_DEVICE_REMOVED error message
If you are experiencing this message you need to update your drivers. If this doesn't work then unfortunately we're unable to resolve the issue as there's a driver issue that cannot be mitigated. This usually seems to be a problem with Intel graphics cards
In addition the following issues are specific to Mary Skelter: Nightmares
• Textures scrambled:
=================
If your 2D assets such as text box art, minimap, etc, are messed up, this is usually a driver issue with AMD graphics cards. Please try updating your drivers to rectify the problem. Alternatively using previous issues of drivers has fixed this issue in the past.
• Resolution:
==========
The resolution of the game when in Windowed or Borderless display modes has a few pixels additional resolution on the vertical plane to accommodate the original aspect ratio of the Vita version of the game. This is intentional! :) When playing full screen the resolution is adjusted to the conventional resolutions (e.g. 1920x1088 in Borderless/Windowed becomes 1920x1080 in Full Screen.)
• Icons persisting/hiding in dungeons:
============================
On very rare occasions some icons in the dungeon (e.g. chests, collectables, enemy encounters, etc) may remain visible in the dungeon after being picked up, or become invisible when they have yet to be picked up. Leaving the dungeon and returning, or reloading will resolve this issue when it does occur. We are working on a fix for this but any information those who *do* experience it can provide will be gratefully received. :)
As well as these known issues, we also recommend that if you're having problems generally, please make sure all your drivers are up to date.
If you can't find a solution here please email support@ghostlight.uk.com with your Dxdiag and details of the problem you are experiencing.
Thanks,
The Ghostlight Team
