Hi, so I just installed the game on windows and when I try to lauch the game, the game opens up in a white window and a pop-up tells me this :

"Win32 function failed : HRESULT : 0x8876017c
Call : at line 2202 in file \Graphics_DisplayM.ccp"

When I press "OK", the pop-up comes back with the same message but the games music starts (but the game window is still completly white)

I saw when trying to send a ticket that if installed on a laptop with two graphic cards I had to set the default card used to the NVidia one so I did that in the NVidia control panel but nothing changed.

I tried to repair the game, uninstall it and reinstall it, restart my computer, tried to see if there was an update to do (I have version 1.012), I tried to find the "Graphics_DisplayM.ccp" file but couldn't find it even when doing a research on the entire computer and finally tried to do a file repair with CCleaner but none of that worked...

Is there someone who knows more than me about computer understand exactly what this pop-up say and how I could fix it ?

Thanks.

Graphics_DisplayM.ccp, or more likely Graphics_DisplayM.cpp, is almost certainly a source code file used when they compiled the Loop Hero binary. It's not a file that you or I have, the pop up tells the devs where the code failed which they can hopefully use to fix it if it's not a problem with your environment. If you've tried all the limited things they or others have suggested and have updated drivers you're probably out of luck.

Hi, thank you for your answer. Yes I just tried to update my NVidia driver and nothing has changed...

So, when you say it tells the devs where the code failed, you mean that they get automatically an error report somewhere ? Or do I have to send them this error message somewhere ?

If the problem isn't on my end, do I have to wait for an update or a hotfix of some sort ?

This post you've made is probably as good as anything as a bug report unless you want to go to the trouble of creating a steam account to post a comment on the bug report thread there. They don't get a report automatically, the line number in the report just lets them know what code failed and they debug from there.

If it's not an issue your end you'll have to hope for a hotfix which may never come. After the initial flurry of updates there's been no updates and radio silence AFAIK, last I heard they were accruing fixes to be released in a larger patch instead of releasing many small patches but it's been a while now. GoG was about a week behind on updates relative to steam and steam is not ahead of gog, so no matter what there's no point checking every day for a fix. I check once a week.

Ok thank you for your answer. I'll wait a bit but if nothing change before the 30 days period is over I'll ask for a refund.