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Hello all,

I am running windows 7 and every time I try to run SR2 I get a black screen for a second or two and then it crashes and says it has stopped working. Here are the details:

Problem signature:
Problem Event Name: APPCRASH
Application Name: sr2.exe
Application Version: 0.0.0.0
Application Timestamp: 3c1ac72d
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b8f
Exception Code: c0000005
Exception Offset: 00033ab3
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: e565
Additional Information 2: e56597a31f31a0736763447f32fefb93
Additional Information 3: f5a5
Additional Information 4: f5a57e5c8c8b12bae56c307ac1f05a1a

I tried googling everything and nothing comes up. If anyone can shed some light on this that would be amazing!!!! I've tried all different types of compatibility modes (win 95, 89, xp...).
Post edited August 19, 2012 by voltaninja
Hi!

Could you send our Support department an email with your DxDiag and that error report you posted? Stuff like this really helps to get to the bottom of various technical issues. You may have to wait for a bit as it's Sunday right now but you will get an answer back. Thanks for your patience. :D
avatar
JudasIscariot: Hi!

Could you send our Support department an email with your DxDiag and that error report you posted? Stuff like this really helps to get to the bottom of various technical issues. You may have to wait for a bit as it's Sunday right now but you will get an answer back. Thanks for your patience. :D
Thanks! I will do this now.
Make sure you have it in your Windows DEP exclusion list!
avatar
voltaninja: Hello all,

I am running windows 7 and every time I try to run SR2 I get a black screen for a second or two and then it crashes and says it has stopped working. Here are the details:

Problem signature:
Problem Event Name: APPCRASH
Application Name: sr2.exe
Application Version: 0.0.0.0
Application Timestamp: 3c1ac72d
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec49b8f
Exception Code: c0000005
Exception Offset: 00033ab3
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: e565
Additional Information 2: e56597a31f31a0736763447f32fefb93
Additional Information 3: f5a5
Additional Information 4: f5a57e5c8c8b12bae56c307ac1f05a1a

I tried googling everything and nothing comes up. If anyone can shed some light on this that would be amazing!!!! I've tried all different types of compatibility modes (win 95, 89, xp...).
Hi,

Hate resurrecting posts, but I bought the game the other day and am experiencing the same issue.

Is there any known cause/fix for this?