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The game is on giveaway, I click and it sends me to the front page where it has a banner which says success it's now on my library, but of course the game is not there and the store page for the game doesn't show it in library either.

Is it a glitch?
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trusteft: The game is on giveaway, I click and it sends me to the front page where it has a banner which says success it's now on my library, but of course the game is not there and the store page for the game doesn't show it in library either.

Is it a glitch?
Try to redeem it from website directly, not GOG Galaxy. It worked for me.
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trusteft: The game is on giveaway, I click and it sends me to the front page where it has a banner which says success it's now on my library, but of course the game is not there and the store page for the game doesn't show it in library either.

Is it a glitch?
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dreamer1988: Try to redeem it from website directly, not GOG Galaxy. It worked for me.
I don't have Galaxy, never had, never will.

The store page where you can redeem it says it's already redeemed. But clearly it is not.
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dreamer1988: Try to redeem it from website directly, not GOG Galaxy. It worked for me.
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trusteft: I don't have Galaxy, never had, never will.

The store page where you can redeem it says it's already redeemed. But clearly it is not.
It said it to me too (in GOG Galaxy), but when on website, I could press the button to redeem and now it's in library. Did you refresh the library page? Maybe it's on cache.
Post edited August 08, 2024 by dreamer1988
I'm having the exact same issue... using Google Chrome. In the past, this wouldnt happen, but lately it happened with other games too, wich I never received. Rather annoying, why does it even auto-claims instead of waiting for a click from the user?

Edit: Solved. I increased the size of things in the browser in order not to see the giveway immediatly, waited until the page was fully "refreshed" and then moved to the giveway banner... then, the button was available to be pressed. Without doing this, previous "refreshes" didnt work.
Post edited August 08, 2024 by rogeriods3
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rogeriods3: I'm having the exact same issue... using Google Chrome. In the past, this wouldnt happen, but lately it happened with other games too, wich I never received. Rather annoying, why does it even auto-claims instead of waiting for a click from the user?

Edit: Solved. I increased the size of things in the browser in order not to see the giveway immediatly, waited until the page was fully "refreshed" and then moved to the giveway banner... then, the button was available to be pressed. Without doing this, previous "refreshes" didnt work.
I am not sure how/what you did there.
How did you refresh the page? Just F5 or something else? Because it doesn't seem to work for me as a solution.