Hi guys, I'll try to collect solutions to as many technical problems as possible in this thread.

Game crashes on startup (Windows)
This usually seems to be caused by missing redistributable packages that Hard West requires to run, please make sure that you have the following installed:
DirectX June 2010
Visual C++ Redist 2010
.NET 4.0

Black screen after intro (Windows 10)
For most people the game seems to work just fine on Windows 10 but reportedly some people may experience a black screen after the intro. Running Hard West in Windows 8 compatbility mode seems to solve the problem (thanks to gogzilla for figuring this out).

Flickering or invisible elements (Linux)
If you encounter any flickering or obviously missing elements (for instance empty options screens) please update your graphics drivers to the latest version. If that does not help try launching the game with the LC_ALL=C %command% parameter.

Will it be easier if the installer install the packages by default?

Yes, the installer normally should install all these packages but apparently something went wrong at some point and at least one of them is not installed along with the game. This should be changed soon.

Hi F4LLOUT, really enjoying the game so far, but I keep running into an issue I haven't seen reported elsewhere. Occasionally combat missions load with part of the UI missing. So far it's always been the bottom left portion, so I can't switch weapons or check ammo. Usually restarting the mission fixes it.
I'm playing it on Linux Mint and am using the nvidia-346.72 driver.

I've upgraded my video driver to the nvidiea-352-63. That's the latest release version nvidia.com shows for Linux. The problem persists. On other scenarios, it's been random and restarting a mission would usually fix it, but I'm on the second Warren scenario now and it's consistently not showing the bottom left portion of the UI, regardless of how many times I restart it. I can't switch weapons, can't view my luck levels. It's a pretty tough mission and I haven't been able to beat it due to the handicap.

If the driver version that Judas suggested doesn't help: have you tried launching the game with the LC_ALL=C %command% parameter that I mentioned above? It seems to help with a variety of visual problems on Linux.

Btw, you can also change weapons with the keyboard, the default key is T. That should make things at least a little easier for you if the problem won't go away.

Anyway, if neither of the solutions mentioned so far helps I'll check with our programmers and see if they have any other suggestions.

What GPU(s) do you have?

Hi F4LLOUT. I'm using a 760, the driver Judas references is for the 950. I'm using the latest driver for my card. Running with that parameter didn't change anything. It's weird to me that this one mission is consistently loading this way, whereas the couple other times this bug occurred, restarting the mission fixed it. This is the mission that starts with Warren and Florence in the saloon. Using the T key to swap weapons didn't work (and I haven't changed any control settings). Do they not have secondary weapons on this mission (including the 2nd part of the mission)?

Hi, I reported your issue to our programmers. They said that they need to know what resolution you're playing at, they also need your log file.

Sadly I can only give you the default path for log files of Unity engine games right now: ~/.config/unity3d/CompanyName/ProductName/Player.log

Obviously I presume it will be something like CreativeForge/HardWest. Please send a description of your problem along with your log to support@creativeforge.pl and our programmers will try take care of the issue ASAP.

Chances are indeed that they start out with only one weapon each.

Hi F4LLOUT, I emailed that info to your support guys on the 26th and haven't gotten a response yet. I managed to get past that mission I was stuck on, but a couple missions later (raiding the demon's hideout), same problem. It's just too much of a pain to try to continue playing without being able to see an important part of the UI. As much as I'm enjoying the game, I'll have to put it back on the shelf until a fix for this is created.

Hi, we have people responding to insane amounts of emails, I can assure you that we don't ignore any of them. My guess is that the content of those emails was given to the programmers but the problem is stuck in limbo because they haven't been able to find a solution yet. I'll make sure they are aware of the problem and working on it.

Hi F4LLOUT,

great game but unfortunately I have continuous NVIDIA Windows Kernel Mode Driver crashes whie playing Hard West.

I have already tested several drivers for my GPU (NVIDIA GeForce GTX760) but the issue stays the same no matter what driver I use.

After some time the game freezes during battles, I receive the message that the Display Driver NVIDIA Windows Kernel Mode Driver, Version XXX.XX stopped responding and has successfully recovered.

Problem is, that the game stays frozen or more concrete blackscreened anyways... music is still playing, but the screen stays black. Only thing I can do is toclose the program and restart.

I also tried a general solution NVIDAI provided fo cases of Windows Kernel Mode Driver crashes, to go into the NVIDIA settings, set the power management mode to prefer maximum performance and set the vertical sync to off. This extended the time until the game crashes, but nevertheless, it still crashes.

Would be great if you guys had any suggestions... the constant crashes are really ruining all the fun.

Thank you and happy christmas holidays :-)