Not all backers dear fanboi. Quite a few backers never got any email after the first and even that only after having to jump through hoops. BFG was struggling with who to assign the extra responsibilities to that comes with handling the kickstarter aftermath. And instead of pulling together and everyone doing an effort, people were shirking the responsibility. Add to that ridiculous behaviour that was completly unacceptable, such as telling backers to PM a specific dev directly with their problem and then ignoring those exact PM.
A community can never be better than the devs allow it to be. Resentment usually comes from somewhere. It is not always completly justified, but sometimes it is. And when eventually the devs clear up their act, that does not mean that suddenly no mistake had ever been made.