De4thstroke: So far I haven't received a response.
Then we got to wait and see what they have to say. I think you are probably right and they deleted your acoount due to inactivity. But that seems to be a common practice. My non-used accounts at game.com, selgros, gamesrepublic, games-mart etc. were just gone one day.
What I find more annoying is when a store has deleted a game from your account without telling you. Silagames for instance has just taken away the DRM-fee version of
Secret Files Tunguska from my account since they offer only Steam keys of it. When I contacted them ranting about the issue, they replied: Take the liberty to buy a steam key instead. (What I didn't do of course.)