Hi

I installed Windows 8.1 on a wiped drive, single partition.
My 2nd drive is GPT (4TB) but booting on the first MBR.
2nd Drive was under the old corrupt Win 7 for backup purposes.
All permissions issues have been resolved as Steam has installed properly now.
GoG Galaxy still cannot launch complaining it's running on another account on this system.
Now initially I was forced to create a Microsoft Account (existing e-mail) for the windows installation,
but I switched to a Local Account almost immediately & deleted the MSO account. This was way before I got to installing GoG Galaxy, and I had to do that in Administrator mode or no dice.
I went to the lock folder and there are no files, deleted folder. I went to registry and deleted all traces of Galaxy that were in the startup & run now. Same response. I am willing to think there are traces of MSO Account somewhere that galaxy software picks up but I am doubtful.
Need a solution from GoG Galaxy as Chat Support is not working.

Thanks for all and any willing to help me.

See these directions for creating a support ticket from a staff member. If that also doesn't work, you can try directly e-mailing support (at) gog (dot) com.


Copied and pasted from your thread in the General forum:
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You can log into a web browser and download the offline installers from your library.

As for GOG Galaxy, right-click the taskbar and choose Task Manager. Check the Users tab to make sure there really isn't another instance running. If there's nothing, try a clean install:
1. In File Explorer, enter the following into the address bar. Move those folders somewhere like the desktop for safekeeping.
%AllUsersProfile%\GOG.com\Galaxy\
%LocalAppData%\GOG.com\Galaxy\
Additionally, if you ever took screenshots, you'll find them under <My Documents>\GOG Galaxy\Screenshots
2. Uninstall GOG Galaxy from the Windows Control Panel. Afterwards, make sure the installation folder is gone.
3. Use the latest full installer (second link is for Windows).
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Thanks, had a Win 8.1 problem carried from Win 7. Junction Box problem from copying user folder pointers coupled with a drive/folder permission problem, "allegedly" resolved (*sigh*).

Close this post, seems problems unresolved but opened other post on this same issue. Ticket sent.