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Every time I launch GOG Galaxy app the GalaxyClient Helper dump file is created in my CrashDumps folder.

Is it okay?
Attachments:
gog.png (46 Kb)
Ever since the update yesterday galaxy gives me a "galaxyclient helper has stopped working" popup every time i launch it so I guess they just broke something. Doesn't seem like the app itself is affected in any way.
same but no pop up for me just a dump file. and the following event viewer log. seems to be a bug with the new version. just glad i'm not the only one.

Faulting application name: GalaxyClient Helper.exe, version: 2.0.76.59, time stamp: 0x66bb4de3
Faulting module name: ucrtbase.dll, version: 10.0.22621.3593, time stamp: 0x84b62951
Exception code: 0xc0000409
Fault offset: 0x0009e3bb
Faulting process id: 0x0x3414
Faulting application start time: 0x0x1DAF5B7B52F9250
Faulting application path: C:\Program Files (x86)\GOG Galaxy\GalaxyClient Helper.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: 9489954f-831c-4645-8f6f-89be5447cb77
Faulting package full name:
Faulting package-relative application ID:
Yep it's been crashing since the last update.

Most people aren't going to notice and it doesn't seem to affect anything, so I wonder how long that will stay unaddressed.
Still crashing for me now.

Is there any fix for this?

Tried uninstalling, then re-installing Galaxy but still crashing.
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Zenox98: Still crashing for me now.

Is there any fix for this?
Downgrade to 2.0.75.142 and prevent automatic updates until this gets patched.
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Zenox98: Still crashing for me now.

Is there any fix for this?
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Ice_Mage: Downgrade to 2.0.75.142 and prevent automatic updates until this gets patched.
Does anybody know if this was reported in the bug tracker?
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dim.146: Does anybody know if this was reported in the bug tracker?
I opened a support ticket a few days ago and they didn't seem aware of the problem. If you can send them the requested logs, open a support ticket and do so. I haven't noticed any crashes since upgrading to the latest experimental version.
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dim.146: Does anybody know if this was reported in the bug tracker?
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Ice_Mage: I opened a support ticket a few days ago and they didn't seem aware of the problem. If you can send them the requested logs, open a support ticket and do so. I haven't noticed any crashes since upgrading to the latest experimental version.
If it's fixed with the latest experimental build, as you say, I will just wait until the next beta comes out. For the moment the crashes don't bother me that much, since they only pop up once when Galaxy is started. If I leave it running, it seems there are no further issues.

I have had some bad experiences with the experimental builds in the past, where Galaxy completely failed (didn't start, database errors etc), and that took a long time to uninstall and reinstall everything, so I would rather not do that again. :)
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dim.146: I will just wait until the next beta comes out. For the moment the crashes don't bother me that much
If you're going to stick with the version that crashes, then you can send support those logs they asked for to make sure they know about the problem.
FWIW, I upgraded to the latest 2.0.80.33 beta, and there are still GalaxyClient Helper crashes. So that is not fixed, in any case. So I guess I will go and post the crash dumps to a support ticket.
Try to uninstall all Visual C++, restart PC, install all Visual C++ 2005, 2008, 2010, 2012, 2013, 2015-2022 (all 32 & 64 bit versions), and restart PC

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

That error affect also DooM + DooM II (and not just gog version)

edit: ok... today it's crashed again at the first launch with that error... but i think that is still caused by Visual C++ (also, we have the same version of that file and i don't know if there are or not other versions)
Post edited November 15, 2024 by FulVal85