obliviondoll: If the option of getting your DRM-free games actually DRM-free (and yes, locking them to requiring the launcher is DRM) is removed, then I will be far from being alone in getting a complete refund of my entire GOG game library the moment they make that change.
There is no way they'll do that, because they will have to pay out a LOT of refunds (and no, "store credit" won't be legally-valid since they're no longer providing any product equivalent to what they're removing). It's a literal non-option by the nature of how the platform has been marketing itself because they would actively lose so much by doing so.
Kohleran: That sounds like class action. So I would suppose that at least the website will remain, just to keep that from happening.
I just did a search. GoG is out of Poland. I'm not sure if that is why they are at the state they are right now or not.
I'm not sure class action applies to them?
I never said anything about class action or even lawsuits in general. For the vast majority of gamers, the entire content of any individual's library would be within the upper limits of most small claims courts or equivalent method of resolving such a dispute. If you approached GOG and said "I want a refund on everything because you have implemented DRM in violation of your DRM-free promise", there would be strong arguments in favour of them just giving you the refund without question. If they tried to refuse it with any reason other than "we've already decided to roll this mistake back" OR if they promise to roll it back then fail to do so within a reasonable timeframe, you go to small claims court and depending on the locality, you're getting your full refund up to a maximum of something like $10,000 or $30,000 or maybe even $50,000 in some places. So in a worst-case scenario, you get a refund of at least 160 games, which is pretty good and won't rely on them being based in any particular location because they're still doing business in your country by definition because if they weren't, you wouldn't own any games through the platfform.
It also helps that Poland is part of the EU and as a whole, EU consumer protection law is generally BETTER about protecting consumers than US law. So being based in Poland doesn't magically insulate them from consumer rights violations, and in fact makes them more vulnerable to such claims than US-based companies are likely to be (although many regions have managed to uphold their own laws being applied to Steam so even that doesn't make you safe if you're willing to sell outside your country).
