Hello there,

i have scoured the internet and forums high and low and have NOT found a fix for my issue sadly. For the past week or so whenever i tried to download a game through gog galaxy (for example, in my case i wanted to redownload Divinity Original sin 2) the popup for installing pop ups but is empty with a little loading symbol spinning and then nothing happens(see screenshot below). ever. sometimes it just exits and says server error.

Now i have already tried some of the fixes like restalling and restarting, deleting the program data gog database folder, i have all my firewalls disabled, etc. i noticed some people said it started randomly working for them a day or 2 after the problem, but its still persistent on my side a week later.
Now before i get told to download the offline installers i just wanna point out that there is 17 files of them which is gonna take me ages to download + more importantly the sole reason i wanna download the game is to play it with a friend and offline installers dont support gog integration so its useless to me.

I'm desperate for help or fix, i'm leaving for a month vacation in a few days and really wanna finally complete our playthrough.

Thanks for all the help and tips in advance and am very sorry for my passive aggressive tone, i am just very tired and angry because of this.

EDIT: Well today (next morning after posting) I have also tried downloading the old 1.2 Galaxy to see if it might download then but it still does the exact same thing.. shame

I'm also facing this issue.

I did what is mentioned in that page: https://support.gog.com/hc/fr/articles/360013537477-GOG-GALAXY-%C3%89chec-de-l-installation-E3-Mise-%C3%A0-jour-E3-%C3%89chec-de-la-connexion-aux-serveurs-de-GOG-com?product=gog but it hasn't changed anything.

I faced the same issue, and I was able to fix it by:

1. Completely close GoG Galaxy.
2. Disable IPv6 (search how to disable IPv6 in your OS online).
3. Open GoG Galaxy.

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I figured this out by examining C:\ProgramData\GOG.com\Galaxy\logs\GalaxyClient.log which had the following error:

> [Error][ (0)] [TID 6132][galaxy_client]: An error occurred, Other, while performing request (requestId: 238) for URL '{redacted}' after 10003 ms. Exception: Timeout (connect timed out: [2001:1900:2318:1f03::2]:443), code=0
> [Error][ (0)] [TID 11820][galaxy_client]: Unable to get response for request url {redacted}. Response code Uninitialized.

You can see that the IP address shown there is IPv6, disabling it on my machine did the trick.

Thanks this fixed my problem also

Yes, disabling IPv6 also did the trick for me !

Thanks! It worked for me too!