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General discussion (archive)Yet Another Plea for Tech Help(30 posts)(30 posts)
(30 posts)
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This is my favourite topic
Posted September 04, 2013
I've already posted here about my adventure with this motherboard, but found out some new info and wondered if anyone might know what to do with it.

ISSUE: RAM. I have 4X8GB memory sticks, have been tested and worked. No matter which two STICKS I put in the slots, my system recognizes 16GB. No matter which two SLOTS I put them into, my system recognizes 16GB. But when I populate all four, it STILL only recognizes 16GB instead of 32GB.

Believe it must be a motherboard issue (I'm using Windows 7 Professional, 64-bit so it should not be an OS issue) but wondered if possible whether it may be a CPU issue, so downloaded a couple of programs. CPU-Z to get a look at things, and well, here's where it gets strange.

As you can see by the attachment using Windows snipping tool, CPU-Z recognizes all 32GB of RAM.

WTF???

I also downloaded a freeware program called HEAVYLOAD, and let that thing test my system for two hours, and it was flawless.

WTF???
Attachments:
memory1.jpg (44 Kb)
Post edited September 04, 2013 by OldFatGuy
Posted September 04, 2013
avatar
OldFatGuy: I've already posted here about my adventure with this motherboard, but found out some new info and wondered if anyone might know what to do with it.

ISSUE: RAM. I have 4X8GB memory sticks, have been tested and worked. No matter which two STICKS I put in the slots, my system recognizes 16GB. No matter which two SLOTS I put them into, my system recognizes 16GB. But when I populate all four, it STILL only recognizes 16GB instead of 32GB.

Believe it must be a motherboard issue (I'm using Windows 7 Professional, 64-bit so it should not be an OS issue) but wondered if possible whether it may be a CPU issue, so downloaded a couple of programs. CPU-Z to get a look at things, and well, here's where it gets strange.

As you can see by the attachment using Windows snipping tool, CPU-Z recognizes all 32GB of RAM.

WTF???

I also downloaded a freeware program called HEAVYLOAD, and let that thing test my system for two hours, and it was flawless.

WTF???
OFG, I forget what brand and model your mobo is. Can you post the info or a link to it?
Posted September 04, 2013
Look here under Physical Memory

Basically, the version you have may be limiting the RAM
Post edited September 04, 2013 by Stuff
Posted September 04, 2013
avatar
Stuff: Look here under Physical Memory

Basically, the version you have may be limiting the RAM
Stuff, he said he's using Win7 Pro, so it should be able to address 192 GB of memory. The OS shouldn't be the issue.
Posted September 04, 2013
avatar
OldFatGuy: I've already posted here about my adventure with this motherboard, but found out some new info and wondered if anyone might know what to do with it.

ISSUE: RAM. I have 4X8GB memory sticks, have been tested and worked. No matter which two STICKS I put in the slots, my system recognizes 16GB. No matter which two SLOTS I put them into, my system recognizes 16GB. But when I populate all four, it STILL only recognizes 16GB instead of 32GB.

Believe it must be a motherboard issue (I'm using Windows 7 Professional, 64-bit so it should not be an OS issue) but wondered if possible whether it may be a CPU issue, so downloaded a couple of programs. CPU-Z to get a look at things, and well, here's where it gets strange.

As you can see by the attachment using Windows snipping tool, CPU-Z recognizes all 32GB of RAM.

WTF???

I also downloaded a freeware program called HEAVYLOAD, and let that thing test my system for two hours, and it was flawless.

WTF???
avatar
Coelocanth: OFG, I forget what brand and model your mobo is. Can you post the info or a link to it?
Here is the link:

http://www.newegg.com/Product/Product.aspx?Item=N82E16813135304

Also, here is another snipping tool shot regarding memory. It's for Slot #1, but I looked at all four slots and though my memory may be fooling me, everything appeared identical on all four screens for all four slots.
Attachments:
memory2.jpg (58 Kb)
Posted September 04, 2013
Sidenote: Is there any particular reason why you need 32 gigs of RAM? I mean I'm still running 4 GB and it's fine for the most part - it might be a good idea to only use two sticks and not needlessly wear out the other two. They'll probably come in handly later on.
Posted September 04, 2013
avatar
Stuff: Look here under Physical Memory

Basically, the version you have may be limiting the RAM
Not sure what I'm looking for, unless you missed my OP.

Below is snipping tool image of my system page showing my OS.

Could you be more specific as to what I should be looking for on that page?
Attachments:
memory3.jpg (58 Kb)
Post edited September 04, 2013 by OldFatGuy
Posted September 04, 2013
avatar
Coelocanth: Stuff, he said he's using Win7 Pro, so it should be able to address 192 GB of memory. The OS shouldn't be the issue.
My bad, skimming threads again =)
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OldFatGuy: Could you be more specific as to what I should be looking for on that page?
Ignore my post, your OS will support 192 GB's, I "assumed" the easy answer ^_^
Post edited September 04, 2013 by Stuff
Posted September 04, 2013
avatar
Fenixp: Sidenote: Is there any particular reason why you need 32 gigs of RAM? I mean I'm still running 4 GB and it's fine for the most part - it might be a good idea to only use two sticks and not needlessly wear out the other two. They'll probably come in handly later on.
No, I admit I overdid it on memory. But I'm concerned about recurring issue I keep getting with this motherboard. One minute I'm convinced this thing is bad, and the next I'm wondering if maybe it's not the motherboard but maybe it's the CPU, or the PSU, or who know what because I don't have all the tools necessary to do a complete troubleshooting on things like voltages and motherboard connections.

I have confirmed this board won't work with the two new GeForce 760's I got to replace my 560ti's, but that may even be fixable with a BIOS flash. I haven't done that yet as I still want to try and figure out the problem and if I need a new motherboard I won't bother with the flash process.

TBH I don't even know how to flash BIOS anymore. I've done it several times in the past, but the last time was in the early 2000's or late 1990's, and it required using a floppy disk. This computer doesn't even have a floppy drive.
Post edited September 04, 2013 by OldFatGuy
Posted September 04, 2013
avatar
OldFatGuy: No, I admit I overdid it on memory. But I'm concerned about recurring issue I keep getting with this motherboard. One minute I'm convinced this thing is bad, and the next I'm wondering if maybe it's not the motherboard but maybe it's the CPU, or the PSU, or who know what because I don't have all the tools necessary to do a complete troubleshooting on things like voltages and motherboard connections.

I have confirmed this board won't work with the two new GeForce 760's I got to replace my 560ti's, but that may even be fixable with a BIOS flash. I haven't done that yet as I still want to try and figure out the problem.
Well, if you keep jumping from one piece of hardware to another when trying to resolve a problem, chances are it is your motherboard ;-) I would have guessed BIOS not supporting that much, but I don't really get how is it possible that the external software is giving you the data it is.
avatar
OldFatGuy: TBH I don't even know how to flash BIOS anymore. I've done it several times in the past, but the last time was in the early 2000's or late 1990's, and it required using a floppy disk. This computer doesn't even have a floppy drive.
Yeah - usually you just need to download the software for your particular BIOS and launch it from Windows. It got a lot easier.
Post edited September 04, 2013 by Fenixp
Posted September 04, 2013
avatar
OldFatGuy: No, I admit I overdid it on memory. But I'm concerned about recurring issue I keep getting with this motherboard. One minute I'm convinced this thing is bad, and the next I'm wondering if maybe it's not the motherboard but maybe it's the CPU, or the PSU, or who know what because I don't have all the tools necessary to do a complete troubleshooting on things like voltages and motherboard connections.

I have confirmed this board won't work with the two new GeForce 760's I got to replace my 560ti's, but that may even be fixable with a BIOS flash. I haven't done that yet as I still want to try and figure out the problem and if I need a new motherboard I won't bother with the flash process.

TBH I don't even know how to flash BIOS anymore. I've done it several times in the past, but the last time was in the early 2000's or late 1990's, and it required using a floppy disk. This computer doesn't even have a floppy drive.
OFG, I'm just taking a look through the mobo manual to see if there's maybe something in the BIOS that needs adjusting in order to recognize more than 16GB of memory. So far, no luck, but have you checked in BIOS to see how much memory it's showing? Is that where you're seeing only 16GB?
Posted September 04, 2013
Attached is the snipping tool image of the CPU screen readings from CPU-Z.

Anything stand out to anyone???

The only thing I was wondering were the two fields named FAMILY and EXTENDED FAMILY. Both have a SIX in them.

If those are other terms for cores and threads, then that's wrong, as this CPU has FOUR cores and EIGHT threads. But don't know if that's what's meant by FAMILY and EXTENDED FAMILY.
Attachments:
cpu1.jpg (61 Kb)
Post edited September 04, 2013 by OldFatGuy
Posted September 04, 2013
avatar
Coelocanth: OFG, I'm just taking a look through the mobo manual to see if there's maybe something in the BIOS that needs adjusting in order to recognize more than 16GB of memory. So far, no luck, but have you checked in BIOS to see how much memory it's showing? Is that where you're seeing only 16GB?
It would really strike me as weird that BIOS would not recognize 32 gigs of RAM, yet software which is surely using its data to scan the computer would.
Posted September 04, 2013
avatar
OldFatGuy: No, I admit I overdid it on memory. But I'm concerned about recurring issue I keep getting with this motherboard. One minute I'm convinced this thing is bad, and the next I'm wondering if maybe it's not the motherboard but maybe it's the CPU, or the PSU, or who know what because I don't have all the tools necessary to do a complete troubleshooting on things like voltages and motherboard connections.

I have confirmed this board won't work with the two new GeForce 760's I got to replace my 560ti's, but that may even be fixable with a BIOS flash. I haven't done that yet as I still want to try and figure out the problem and if I need a new motherboard I won't bother with the flash process.

TBH I don't even know how to flash BIOS anymore. I've done it several times in the past, but the last time was in the early 2000's or late 1990's, and it required using a floppy disk. This computer doesn't even have a floppy drive.
avatar
Coelocanth: OFG, I'm just taking a look through the mobo manual to see if there's maybe something in the BIOS that needs adjusting in order to recognize more than 16GB of memory. So far, no luck, but have you checked in BIOS to see how much memory it's showing? Is that where you're seeing only 16GB?
Yes, BIOS only shows 16GB as well. But again, the strange thing is the swapping I did. It did not matter which sticks I put into which slots, it would always recognize it. If I put ONE STICK into ANY slot, it would recognize 8GB. Any two STICKS into any two SLOTS, and it would recognize 16GB. But when all four go in, only 16GB.

Yet CPU-Z recognizes all four 8GB sticks.

Gonna log off for awhile and run memtest on this thing just to see how much memory it recognizes. Back later.

THANKS TO ALL FOR RESPONDING. I know I'm a real pain in the ass with my constant pleas for tech help. Sorry.
Posted September 04, 2013
avatar
Coelocanth: OFG, I'm just taking a look through the mobo manual to see if there's maybe something in the BIOS that needs adjusting in order to recognize more than 16GB of memory. So far, no luck, but have you checked in BIOS to see how much memory it's showing? Is that where you're seeing only 16GB?
avatar
Fenixp: It would really strike me as weird that BIOS would not recognize 32 gigs of RAM, yet software which is surely using its data to scan the computer would.
Yeah, I'm just throwing things out there to see if anything surfaces.
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This is my favourite topic
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General discussion (archive)Yet Another Plea for Tech Help(30 posts)(30 posts)
(30 posts)