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General discussion (archive)WHERE is the SUPPORT?!?!(29 posts)solved(29 posts)solved
(29 posts)solved
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This is my favourite topic
Posted June 22, 2013
low rated
I send an email because I used paypal to buy "D&D Summer Deal Pack" but no games on my account and after two days...

* NO email answered
* NO refund my money
* NO games in my account

Where is the shame GOG support??
This question / problem has been solved by Szulakimage
Posted June 22, 2013
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D_Skywalk: Where is the shame GOG support??
Working as fast as they can, since they are probably flooded due to the sale.
Have you had an e-mail confirming the support request? If yes, your ticket will be resolved. If no, you haven't sent a ticket or the ticket didn't go through.
Did you also check with Paypal that the transaction went through?
Posted June 22, 2013
They never used to work weekends. I don't know if that's going to be any different during this massive sale, but it should be. But equally it probably won't be.
Posted June 22, 2013
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Navagon: They never used to work weekends. I don't know if that's going to be any different during this massive sale, but it should be. But equally it probably won't be.
Payment usually works. I know I had a ticket or two resolved on a Saturday.
Posted June 22, 2013
Patience, young Padawan.

1. It's the weekend.
2. I'm not sure if it affected support, but GOG have been on E3 and that maz have created a backlog.
3, Two days turnaround (with a weekend day included) is nothing in this business. Try getting an answer from Steam in that timeframe.

They will address your issue and find a good solution, don't worry.
Posted June 22, 2013
low rated
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JMich: Working as fast as they can, since they are probably flooded due to the sale.
Hire more people, that's not my business.
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JMich: Have you had an e-mail confirming the support request?
Yes, the gog-robot works like a charm, but no one alive answered to me.
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JMich: Did you also check with Paypal that the transaction went through?
Everything is correct in paypal.

Thanks guys but no gog-pp here to help me yet.
Posted June 22, 2013
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JMich: Working as fast as they can, since they are probably flooded due to the sale.
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D_Skywalk: Hire more people, that's not my business.
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JMich: Have you had an e-mail confirming the support request?
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D_Skywalk: Yes, the gog-robot works like a charm, but no one alive answered to me.
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JMich: Did you also check with Paypal that the transaction went through?
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D_Skywalk: Everything is correct in paypal.

Thanks guys but no gog-pp here to help me yet.
I will forward your issue to support guys, but as guys above said, it's a weekend.
Posted June 22, 2013
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JMich: Have you had an e-mail confirming the support request?
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D_Skywalk: Yes, the gog-robot works like a charm, but no one alive answered to me.
In which case, patience. You will have your games soon.

Btw, you say you sent an e-mail, by that I hope you mean you used the site's support, right?
Posted June 22, 2013
The customer is always right.
Posted June 22, 2013
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wormholewizards: The customer is always right.
Fixed this for you

[url=http://pbs.twimg.com/media/BBz6VWICUAAdYlF.jpg:large]http://pbs.twimg.com/media/BBz6VWICUAAdYlF.jpg:large[/url]
Posted June 22, 2013
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JMich: Working as fast as they can, since they are probably flooded due to the sale.
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D_Skywalk: Hire more people, that's not my business.
You are waiting since one single business day for a reply, start SHOUTING on the forum, get some _friendly_ responses from people trying to help and to explain, and _that's_ your response?

Geez.

I rarely down-rate posts, but this warrants it.

Your problem will be solved (and I hope it will be solved quickly), but you should really consider working on your attitude.
Posted June 22, 2013
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D_Skywalk: Hire more people, that's not my business.
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Psyringe: You are waiting since one single business day for a reply, start SHOUTING on the forum, get some _friendly_ responses from people trying to help and to explain, and _that's_ your response?

Geez.

I rarely down-rate posts, but this warrants it.

Your problem will be solved (and I hope it will be solved quickly), but you should really consider working on your attitude.
Ditto ^^^
Posted June 22, 2013
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D_Skywalk: I send an email because I used paypal to buy "D&D Summer Deal Pack" but no games on my account and after two days...

* NO email answered
* NO refund my money
* NO games in my account

Where is the shame GOG support??
I have just processed your order manually, after verifying the PayPal transaction.

While I do apologize for the trouble, and for not being able to reply yesterday, please note that we're experiencing an increased volume of Support tickets due to the sale. I would also like to clarify, for the record, that your ticket was not two days old - we've got a backlog, but it's not half as big as that.
Posted June 22, 2013
low rated
It's a pity after two days that my problem has been fixed just when I shout the problem on forums and twitter...
It's a really pity...

Anyway thanks
... now start my never-ending-role-play-weekend
(@_@)
Posted June 22, 2013
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D_Skywalk: It's a pity after two days that my problem has been fixed just when I shout the problem on forums and twitter...
It's a really pity...

Anyway thanks
... now start my never-ending-role-play-weekend
(@_@)
No worries there though, you can always post again and say that GOG support has sorted everything fine - it's frustrating when things don't work, but it's good to let people know when they do and when a site comes through good.

You've some excellent games there in that bundle, hope you enjoy them :)
Post edited June 22, 2013 by Timelord1963
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General discussion (archive)WHERE is the SUPPORT?!?!(29 posts)solved(29 posts)solved
(29 posts)solved