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This is my favourite topic
Posted December 29, 2013
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lethalwombat: snip
http://www.gog.com/support/support_view/creating_a_dxdiag_report

You can find this link to the right of the dxdiag upload icon when submitting a issue.
Post edited December 29, 2013 by elendiel7
Posted December 29, 2013
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lethalwombat: snip
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elendiel7: http://www.gog.com/support/support_view/creating_a_dxdiag_report

You can find this link to the right of the dxdiag upload icon when submitting a issue.
Thank you so much for your reply :)
I looked at that page you posted and tried to submit a new support 'ticket' and waited to be asked to type the stuff in that the page says, only for the support ticket to work right away; it didn't ask me to submit a dx anything this time - it just said 'thank you' and 'we'll get back to you shortly' or words to that effect. I am so confused right now but it appears as if the support request has gone in.

Thanks again! :) :)
Post edited December 29, 2013 by lethalwombat
Posted December 29, 2013
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JudasIscariot: If you're having a technical issue with the game then please write to our Support department about it :)

IIRC, you'll need about 20 rep before you'll be able to post links. It's an anti-spam measure :)
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lethalwombat: Thanks for your reply! :)
I would write to the support department (I have tried) but the page won't let me submit - something about a DXDIAG or some other equally unknown to me thing. Every time I try to submit a support request, it does the same thing; lets me fill out the form and then when I press submit, it has a field required that I can't fill out because I don't know what it is. (I'm one of those people who isn't great with computers and sadly, learning isn't much of an option for me as I have what might be termed an acquired learning impairment, due to a brain injury that I got in 2009.)
Yes, we've made it a requirement to submit a DxDiag whenever reporting a technical issue with a game because in the past people would write about problems but wouldn't submit a DxDiag which left us with our hands tied :)
Posted December 29, 2013
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JudasIscariot: Yes, we've made it a requirement to submit a DxDiag whenever reporting a technical issue with a game because in the past people would write about problems but wouldn't submit a DxDiag which left us with our hands tied :)
Surely only if the problem in question is actually DirectX related? What use is a DxDiag for a problem with a DOSBox game?
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JudasIscariot: IIRC, you'll need about 20 rep before you'll be able to post links. It's an anti-spam measure :)
It used to be 7. Did you raise it?
Post edited December 29, 2013 by Wishbone
Posted December 29, 2013
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Wishbone: Surely only if the problem in question is actually DirectX related? What use is a DxDiag for a problem with a DOSBox game?
DxDiag actually shows what hardware your computer has, and some software such as which version of windows you're running.
Post edited December 29, 2013 by elendiel7
Posted December 29, 2013
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Wishbone: Surely only if the problem in question is actually DirectX related? What use is a DxDiag for a problem with a DOSBox game?
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elendiel7: DxDiag actually shows what hardware your computer has, and some software such as which version of windows you're running.
Well, that makes a lot more sense then. It really ought to be a standard Windows tool rather than a DirectX tool then.
Posted December 29, 2013
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elendiel7: DxDiag actually shows what hardware your computer has, and some software such as which version of windows you're running.
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Wishbone: Well, that makes a lot more sense then. It really ought to be a standard Windows tool rather than a DirectX tool then.
In a roundabout way it kind of is a Windows tool since DirectX is a Windows-specific library. I do agree, however, that it should come as the standard system tool and not something you have to install DirectX in order to access it :)
Posted December 29, 2013
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Wishbone: Well, that makes a lot more sense then. It really ought to be a standard Windows tool rather than a DirectX tool then.
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JudasIscariot: In a roundabout way it kind of is a Windows tool since DirectX is a Windows-specific library. I do agree, however, that it should come as the standard system tool and not something you have to install DirectX in order to access it :)
It also looks like there's an API (though I haven't checked in depth), so perhaps you guys could provide a plugin that would do this for them.

In between all the other stuff, and re-writing the site :)
Posted December 29, 2013
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JudasIscariot: In a roundabout way it kind of is a Windows tool since DirectX is a Windows-specific library. I do agree, however, that it should come as the standard system tool and not something you have to install DirectX in order to access it :)
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wpegg: It also looks like there's an API (though I haven't checked in depth), so perhaps you guys could provide a plugin that would do this for them.

In between all the other stuff, and re-writing the site :)
I'd rather we spent the time improving the site and getting more games (new and old) instead of doing something that MS should do themselves :)
Posted December 29, 2013
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JudasIscariot: I'd rather we spent the time improving the site and getting more games (new and old) instead of doing something that MS should do themselves :)
There's a lot of stuff that MS should do themselves that they just aren't doing ;-)

As a software developer working with MS products, I'm frequently (daily, actually) amazed at the sheer amount of ridiculous bugs/inconsistencies/design flaws/missing features in their software, most of which would be very quick to fix, and most of which nevertheless stay the same release after release.
Posted December 29, 2013
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JudasIscariot: I'd rather we spent the time improving the site and getting more games (new and old) instead of doing something that MS should do themselves :)
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Wishbone: There's a lot of stuff that MS should do themselves that they just aren't doing ;-)

As a software developer working with MS products, I'm frequently (daily, actually) amazed at the sheer amount of ridiculous bugs/inconsistencies/design flaws/missing features in their software, most of which would be very quick to fix, and most of which nevertheless stay the same release after release.
Try working with Visio, or Office API generally. You'll be ready to kill an MS employee within minutes.
Posted December 29, 2013
Once you go Mac, you never go back. :D
Posted December 29, 2013
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Wishbone: There's a lot of stuff that MS should do themselves that they just aren't doing ;-)

As a software developer working with MS products, I'm frequently (daily, actually) amazed at the sheer amount of ridiculous bugs/inconsistencies/design flaws/missing features in their software, most of which would be very quick to fix, and most of which nevertheless stay the same release after release.
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wpegg: Try working with Visio, or Office API generally. You'll be ready to kill an MS employee within minutes.
Oh, I am. Usually several times daily. I generally find that the best way to get things done in a MS software architecture is to use third-party tools, because the tools that MS provide for the purpose are always woefully lacking. Sadly, third-party tools are not available for everything, and are sometimes prohibitively expensive.

I work with BizTalk by the way, and used to work with ASP.NET and MS SQL Server.
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dirtyharry50: Once you go Mac, you never go back. :D
I don't think that the solution to a broken arm is to cut the arm off ;-)
Post edited December 29, 2013 by Wishbone
Posted December 29, 2013
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wpegg: Try working with Visio, or Office API generally. You'll be ready to kill an MS employee within minutes.
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Wishbone: Oh, I am. Usually several times daily. I generally find that the best way to get things done in a MS software architecture is to use third-party tools, because the tools that MS provide for the purpose are always woefully lacking. Sadly, third-party tools are not available for everything, and are sometimes prohibitively expensive.

I work with BizTalk by the way, and used to work with ASP.NET and MS SQL Server.
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dirtyharry50: Once you go Mac, you never go back. :D
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Wishbone: I don't think that the solution to a broken arm is to cut the arm off ;-)
Works for me!

Don't mind me. I like to kid about this stuff.
Posted December 29, 2013
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dirtyharry50: Don't mind me. I like to kid about this stuff.
Me too. If you like Macs, don't let me stop you.
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This is my favourite topic
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General discussion (archive)Test Post(31 posts)(31 posts)
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