Firek: I have just issued that refund a couple of minutes ago - I'm very sorry that you had to wait so long. You sent your request to the "Other" mailbox, which is typically given the lowest priority during periods of time when we're experiencing increased support traffic. The entire summer promo was such a time, along with last week's developments, but we should be on track with the "Other" section by the end of this week, finally. In such high-traffic periods, we focus on other sections, and our priority in the Other mailbox is to fish out tickets related to present, time-sensitive issues, if there are any present.
Once again, I apologize, and in the future I strongly recommend using the "Orders and payments" section when asking for a refund.