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General discussion (archive)Response time for password reset?(9 posts)(9 posts)
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Posted July 02, 2011
I have been trying to get the password reset on my main account for several days now. I have attempted to reset it using the automated form at least five times, but have yet to receive a single confirmation email. I've doublechecked spam and junkmail folders, and it's not getting dropped into there. I have also sent several emails to support but have yet to receive a response.

Anyone have any suggestions on what I can do? I suppose I can buy my games using this account if I really need to, but I would prefer to keep everything under my original account, for simplicity's sake. How long does it usually take GOG.com support to respond to a password reset request?
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Posted July 02, 2011
GOG does have intermittent support response problems that can be made worse by the hours the support staff keeps (they are in Poland, so different time zone, plus they don't work weekends). Their normal response time is 1 to 2 business days, but if you have not been getting any responses at all, then send an e-mail to users@gog.com, that will sometimes get the ball rolling.
Post edited July 02, 2011 by cogadh
Posted July 02, 2011
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zbaco: I have been trying to get the password reset on my main account for several days now. I have attempted to reset it using the automated form at least five times, but have yet to receive a single confirmation email. I've doublechecked spam and junkmail folders, and it's not getting dropped into there. I have also sent several emails to support but have yet to receive a response.

Anyone have any suggestions on what I can do? I suppose I can buy my games using this account if I really need to, but I would prefer to keep everything under my original account, for simplicity's sake. How long does it usually take GOG.com support to respond to a password reset request?
I'd keep sending support tickets, or maybe keeping this thread open until staff notice and respond. Or even PM a staffer like TheEnigmaticT and maybe he'll help you out....just find a staffer post and PM them and ask about it. Hopefully they'll help out soon.
Posted April 09, 2012
If anyone has an answer to this as well, I'd greatly appreciate it. I have been trying to change my password for over a week and do not get a response to my registered email address from the automated change password system. I have double check my spam folder...nothing...

I wrote customer support last week (several times), and I am still awaiting a reply.

My user name is Worcester.

Thanks!
Posted April 09, 2012
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Worcester: If anyone has an answer to this as well, I'd greatly appreciate it. I have been trying to change my password for over a week and do not get a response to my registered email address from the automated change password system. I have double check my spam folder...nothing...

I wrote customer support last week (several times), and I am still awaiting a reply.

My user name is Worcester.

Thanks!
Gah! Necro!!!

Enigmatic T is somewhere in the forums right now, you can probably catch him and ask him to look into it. Just look for the exclamation marks on the forum page.
Posted April 09, 2012
check your spam folder
Posted April 09, 2012
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SLP2000: check your spam folder
I have. It is empty...Thanks for trying to help!
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Worcester: If anyone has an answer to this as well, I'd greatly appreciate it. I have been trying to change my password for over a week and do not get a response to my registered email address from the automated change password system. I have double check my spam folder...nothing...

I wrote customer support last week (several times), and I am still awaiting a reply.

My user name is Worcester.

Thanks!
avatar
QC: Gah! Necro!!!

Enigmatic T is somewhere in the forums right now, you can probably catch him and ask him to look into it. Just look for the exclamation marks on the forum page.
He is offline now, but I sent him a PM. Thanks for the advice!
Post edited April 09, 2012 by Worcester
Posted April 11, 2012
Has anyone else experienced this problem? No word from GOG customer support for over a week. Thanks.
Posted April 11, 2012
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Worcester: Has anyone else experienced this problem? No word from GOG customer support for over a week. Thanks.
Did you write a PM to TheEnigmaticT?
Post edited April 11, 2012 by SLP2000
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General discussion (archive)Response time for password reset?(9 posts)(9 posts)
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