I decided to leave this as "not question" to allow "offtopic chatter" and because I don't think this can be "solved". Please tell me is I should do otherwise!

I'm new here at GOG and I just recently had to use to use support, and yes, it's as good as I've heard! The thing is that I'm not used to web-based support (I'm more of a phone and a face-to-face person), but I also tried to be as helpful as possible, so I mechanically typed my problem. I know support everywhere appreciates a detailed, no nonsense report, but should you jus bet descriptive and straight (no comments, asides, etc.)?

And once I received my reply, I was told the problem was unsolvable at the moment in my computer, and I was offered a refound/exxchange. I decided not to take the offer and just wait for the bug to be fixed or find another computer to play it. The message said I could "contact" him, I guess with a reply, if I wanted to take the offer. Is it ok to just not reply, not even for a "no, thanks"? The signature said that the message was part of a "closed ticket number", and I'm worried to open it to basically say nothing.

Yeah, I know this sounds silly, but this has been a really great site since I found it, and I want to be sure to be as helpful as possible, and thought this would be the place to ask how other people sends support reports around here. Thanks in advance!

I'd wait for it to get resolved in your case and just leave it at that if it's closed. No need to turn the offer down, just leave the option open and see what happens. Then you have it there for future reference if you feel the need to use it.

Is there any chance that you could share what the game was and what you're basic machine is so that if any of us have a similar setup to your we'll know not to purchase that game since it's unsolvable, at least for now.

Nothing too specific, just name of game, and maybe what OS you're using (Windows 7-64bit, for example) would at least allow those of us with Windows 7-64bit machines to be wary of that game.

But which is which? Wouldn't the Duke be offended if I addressed him as Earl?

The most important is you don’t forget to call TheEnigmaticT 'Your Highness'. All other faux pas will be forgiven.

I thought it was "Your Hattiness". Have I been tricked into social faux pas?

Someone has to stop this! Blues are using the forums for random office banter! That's unacceptable!

Just the other day I caught TET photocopying his ass on the Xerox machine!

I'd come up with a witty reply but that's hard to achieve when you're crawling on the ground looking for your balls that dropped off from laughing too hard.

It wasn't an ass! Just a very, very hairy peach!