No response from support..., page 1 - Forum

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robpastyvoigt

New User

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Registered: Oct 2012

From United States

Posted November 08, 2012

1

I ordered the Interplay bundle when it was still on sale, but got an error at a certain point during the paypal pay process. My paypal account was charged, but the games never showed up in my GOG account. I've e-mailed support and contacted them through the support form on the site... it's been over a week and I've had no response of any kind. Any help?

This question / problem has been solved by Firek

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tarangwydion

Lazy GOGer

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Registered: May 2010

From Indonesia

Posted November 08, 2012

2

Try sending a PM to TheEnigmaticT.

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olanorig

gogers

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Registered: Jul 2011

From Philippines

Posted November 08, 2012

3

It happened to me but I got a prompt response from Support. Send them a Support Ticket again. Maybe it didn't went through, or just missed by them.

but I personally contacted Firek send him a pm.

Firek Sorry, data for given user is currently unavailable. Please, try again later. View profile View wishlist Start conversation Invite to friends Invite to friends Accept invitation Accept invitation Pending invitation... User since {{ user.formattedDateUserJoined }} Friends since {{ user.formattedDateUserFriended }} Unblock chat User blocked This user's wishlist is not public. You can't chat with this user due to their or your privacy settings. You can't chat with this user because you have blocked him. You can't invite this user because you have blocked him.

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Firek

Support Overlord

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GOG.com Team

Registered: Jun 2008

From Poland

Posted November 08, 2012

5

robpastyvoigt: I ordered the Interplay bundle when it was still on sale, but got an error at a certain point during the paypal pay process. My paypal account was charged, but the games never showed up in my GOG account. I've e-mailed support and contacted them through the support form on the site... it's been over a week and I've had no response of any kind. Any help?

I'm really sorry about this - the delay resulted from a miscommunication between me and my colleague, and me giving this ticket low priority while having a ton of stuff to take care of lately... I won't go into more detail but, basically, it's entirely on me.

I have processed your order manually a few minutes ago and will investigate this further with our payment operator, as we've never encountered this particular payment error before.

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robpastyvoigt

New User

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Registered: Oct 2012

From United States

Posted November 08, 2012

6

Thanks for the help everyone! Firek, I assumed it was just something like that, no worries at all. Many thanks for your help,

Rob

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