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General discussion (archive)Is it possible to transfer redeemed games?(19 posts)(19 posts)
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This is my favourite topic
Posted March 15, 2014
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grimwerk: Seems to me that your example clearly falls under "it does not run on your system".
Uh-huh, naughty quote cutoff is naughty. "You must have genuine technical issues with the game." My PC isn't powerful enough isn't a genuine technical issue with the game.
Posted March 15, 2014
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Starmaker: "You must have genuine technical issues with the game." My PC isn't powerful enough isn't a genuine technical issue with the game.
The first line of their "technical issues" statement explicitly includes "it does not run on your system" as a technical issue with the game. Look:

If you buy a game and have significant technical issues with it (e.g. it does not run on your system)

I think we can agree that the bolded it in the above sentence refers to the bolded game. I'll replace the pronoun with the intended reference for clarity:

If you buy a game and have significant technical issues with the game (e.g. it does not run on your system)


That said, I don't think it'd be reasonable to ask for a refund because Torchlight won't run on your toaster.
Posted March 15, 2014
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grimwerk: Seems to me that your example clearly falls under "it does not run on your system".
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Starmaker: Uh-huh, naughty quote cutoff is naughty. "You must have genuine technical issues with the game." My PC isn't powerful enough isn't a genuine technical issue with the game.
I doubt that applies to games that were purchased like this. If you pick a game that won't run on your specs, I think it's reasonable for GOG to refuse to refund the price, but if they give you a random pick that is beyond your specs, I think it's reasonable to expect them to give you a refund.

Unless of course you've got an excessively slow computer. I wouldn't expect them to do that for my AMD E-3500 based computer as so many of the new games won't run on that.
Posted March 15, 2014
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vulchor: But did you tell them that the games do not work on your computer? The 30-day return policy doesn't say anything about games received during sales that I could find, so they should still honor it.
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Starmaker: You know this applies to actual technical problems with games, right? GOG has more expertise than you ever will in making old games work, can forward your problems with new games to the devs, and probably has dosbox and boxer on speed dial in case something seems to go wrong with those. They will be trying to identify and resolve the problem and request all sort of infodumps from you, and if the infodump says you were trying to run The Witcher 2 on a P133, refund pleeeeeeeze, you won't be getting it.

Technical issues
If you buy a game and have significant technical issues with it (e.g. it does not run on your system), we will give you a full refund provided the following conditions are met:

You must have genuine technical issues with the game.
You need to contact GOG Customer Support to request the refund within 30 (thirty) days of the original purchase of the game (if you received the game from a GOG-authorised exchange for another game, then the 30 day period starts running from the date of exchange).
GOG Customer Support must have a reasonable time period in which to try to resolve the issue before they process the refund to you.
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Starmaker:
Yes you are right! But that's not my case. Its a different thing if I don't know what game I will get in e.g. the Pot-of-Gold promo, as if I would be so naive and think my good ol' box could run a Witcher game, you know... I end this now, as this is not even my thread. I hope they take back the whole 5-pack and gimme a refund, of course I didn't have touched the games.

Edit: I got a refund. THANKS to Gog-Support! :) First I was frustrated because I wanted to keep Zombie Shooter And Pain Killer Black... But I'm sure there will be future opportunities to get them finally :)
Post edited March 19, 2014 by gamefood
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General discussion (archive)Is it possible to transfer redeemed games?(19 posts)(19 posts)
(19 posts)