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General discussion (archive)How do I change my email?(12 posts)(12 posts)
(12 posts)
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This is my favourite topic
Posted March 10, 2009
I have tried to change my email through my account settings and half way through it goes to lock mode. I have tried IE and FF. Same thing if i try to change my password.
I have decided to stop buying GOG games until this problem is fixed.
yes I did a forum search and no results.
Posted March 10, 2009
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mojoman69: I have tried to change my email through my account settings and half way through it goes to lock mode. I have tried IE and FF. Same thing if i try to change my password.
I have decided to stop buying GOG games until this problem is fixed.
yes I did a forum search and no results.

You did first authenticate yourself to allow changes being made.
Did you notice this sentence in your account screen:
Form is locked to prevent unauthorized and/or unwanted changes. Click here to authenticate and make changes
Post edited March 10, 2009 by Zhirek
Posted March 10, 2009
avatar
mojoman69: I have tried to change my email through my account settings and half way through it goes to lock mode. I have tried IE and FF. Same thing if i try to change my password.
I have decided to stop buying GOG games until this problem is fixed.
yes I did a forum search and no results.
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Zhirek: You did first authenticate yourself to allow changes being made.
Did you notice this sentence in your account screen:
Form is locked to prevent unauthorized and/or unwanted changes. Click here to authenticate and make changes
Yes i did authenticate myself after about 20 seconds it gets grayed out again and locked. I don't get this much trouble with my impulse and Steam accounts.
Posted March 10, 2009
Actually, he's right, it is currently broken. I just tried to change my e-mail and after unlocking the form, it re-locks itself as soon as you click on any of the empty fields. Additionally, you can't even use the unlock link again unless you refresh the page, but even that doesn't work, since you end up with the original problem. I've already sent a report to the website support guys. You might want to do the same.
BTW - mojoman69, no need to be making snarky comments comparing GOG to Steam or Impulse. Unlike either of those services, when you have a problem, GOG will actually fix it, as long as they have been notified about it. Besides, GOG is still a beta service, problems are to be expected.
Minor follow-up, I just tried this with IE and the password/e-mail change worked exactly as they were supposed to. I only encounter the issue when using Firefox.
Post edited March 10, 2009 by cogadh
Posted March 10, 2009
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Zhirek: You did first authenticate yourself to allow changes being made.
Did you notice this sentence in your account screen:
Form is locked to prevent unauthorized and/or unwanted changes. Click here to authenticate and make changes
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mojoman69: Yes i did authenticate myself after about 20 seconds it gets grayed out again and locked. I don't get this much trouble with my impulse and Steam accounts.

Did you notify GOG about this error (clcik on support, then Contact us, then Problems with website)
If you did, they probalby address this issue this week and try and solve it.
Posted March 11, 2009
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cogadh: Minor follow-up, I just tried this with IE and the password/e-mail change worked exactly as they were supposed to. I only encounter the issue when using Firefox.

Thanks for the info!
I've notified our devs about this problem and we'll look into that as soon as we'll reach the office (as I'm posting from home atm no idea about eta but we'll keep you updated :).
Post edited March 11, 2009 by Destro
Posted March 11, 2009
We weren't able to reproduce this error on any of our office computers, but we are working on general improvements to the form unlocking system, that should eliminate all problems. I'll let you know when the updates will be done.
Post edited March 11, 2009 by Venom
Posted March 11, 2009
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mojoman69: I have tried to change my email through my account settings and half way through it goes to lock mode. I have tried IE and FF. Same thing if i try to change my password.

We've done some fiddling around with the form locking system. It should work better now, please check if it has worked for you.
Posted March 11, 2009
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mojoman69: I have tried to change my email through my account settings and half way through it goes to lock mode. I have tried IE and FF. Same thing if i try to change my password.
avatar
Venom: We've done some fiddling around with the form locking system. It should work better now, please check if it has worked for you.

It worked fine for me, both Firefox and IE. Thanks guys/gals!
Posted September 10, 2012
Hello,

This is my first post, so sorry if this is a wrong place to post, but I have the same issue as the OP, I tried to change my Email a lot of times, and that just don't wrok.

Ps: Sorry for my bad english.
Post edited September 10, 2012 by mamuro
Posted September 10, 2012
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mamuro: Hello,

This is my first post, so sorry if this is a wrong place to post, but I have the same issue as the OP, I tried to change my Email a lot of times, and that just don't wrok.

Ps: Sorry for my bad english.
Since this is a what, three and a half year old topic, and the website have had a lot of changes since then, you might want to send a support ticket (explaining your problem in detail, rather than referring to this thread).
Posted September 10, 2012
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mamuro: Hello,

This is my first post, so sorry if this is a wrong place to post, but I have the same issue as the OP, I tried to change my Email a lot of times, and that just don't wrok.

Ps: Sorry for my bad english.
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Miaghstir: Since this is a what, three and a half year old topic, and the website have had a lot of changes since then, you might want to send a support ticket (explaining your problem in detail, rather than referring to this thread).
Thanks, I will do it at once.
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General discussion (archive)How do I change my email?(12 posts)(12 posts)
(12 posts)