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General discussion (archive)Game purchase problem(8 posts)(8 posts)
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This is my favourite topic
Posted November 09, 2012
I bought hitman codename 47 and during the paypal purchase i lost internet connection. The internet came back on and i got message saying it has been paid and the money was taken from my account, the game is not in my game collection? I don't what to do since the money for it is gone...
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Posted November 09, 2012
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iamthebatman: I bought hitman codename 47 and during the paypal purchase i lost internet connection. The internet came back on and i got message saying it has been paid and the money was taken from my account, the game is not in my game collection? I don't what to do since the money for it is gone...
Please contact our support at http://www.gog.com/en/support/contact - they will sort this out for you :)
Posted November 09, 2012
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iamthebatman: I bought hitman codename 47 and during the paypal purchase i lost internet connection. The internet came back on and i got message saying it has been paid and the money was taken from my account, the game is not in my game collection? I don't what to do since the money for it is gone...
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Destro: Please contact our support at http://www.gog.com/en/support/contact - they will sort this out for you :)
I have contacted them, but i just wanted to ask people in the community while i wait for a response
Post edited November 09, 2012 by iamthebatman
Posted November 09, 2012
Didn't someone else ask precisely this same question yesterday? How odd...
Posted November 09, 2012
The community can't really help you but saying: Contact Support and wait for a reply. If you don't get a reply in about 3 working days, send a PM to Firek. Firek is quite good to punish the Support team not acting fast enough ;)
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jamyskis: Didn't someone else ask precisely this same question yesterday? How odd...
Yes, here:
http://www.gog.com/en/forum/general/no_response_from_support
Post edited November 09, 2012 by Ubivis
Posted November 09, 2012
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Ubivis: Firek is quite good to punish the Support team not acting fast enough ;)
m/general/no_response_from_support[/url]
Rumour is though that Firek broke the burning whip that he used to flog the support team when they fell behind :)
Posted November 09, 2012
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iamthebatman: I bought hitman codename 47 and during the paypal purchase i lost internet connection. The internet came back on and i got message saying it has been paid and the money was taken from my account, the game is not in my game collection? I don't what to do since the money for it is gone...
I see that JuriJ replied to your ticket earlier today and the problem is solved.

Response times depend on when you send the ticket, and if we've got any unscheduled absences in the team. We run on a skeleton crew over the weekends, so we typically finish up surplus weekend e-mails on Monday, then do Monday and Tuesday tickets on Tuesday. On Wednesday-Friday we've only got one day to worry about at a time, so wait times can be anything from one minute to 24 hours. You should also keep in mind that we typically work between 10AM and 6PM GMT+2. :)

I've got a really dedicated team, so I've found no use for my burning whip yet. Which is a shame, somewhat, as it's just been gathering dust...
Posted November 11, 2012
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iamthebatman: I bought hitman codename 47 and during the paypal purchase i lost internet connection. The internet came back on and i got message saying it has been paid and the money was taken from my account, the game is not in my game collection? I don't what to do since the money for it is gone...
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Firek: I see that JuriJ replied to your ticket earlier today and the problem is solved.

Response times depend on when you send the ticket, and if we've got any unscheduled absences in the team. We run on a skeleton crew over the weekends, so we typically finish up surplus weekend e-mails on Monday, then do Monday and Tuesday tickets on Tuesday. On Wednesday-Friday we've only got one day to worry about at a time, so wait times can be anything from one minute to 24 hours. You should also keep in mind that we typically work between 10AM and 6PM GMT+2. :)

I've got a really dedicated team, so I've found no use for my burning whip yet. Which is a shame, somewhat, as it's just been gathering dust...
Thank you very much, i've been playing the game for a couple of days now :D
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General discussion (archive)Game purchase problem(8 posts)(8 posts)
(8 posts)