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Lou: What you say is so true. If I bought a Retail Box Game and had to request the code that would be nuts. I also think GOG is an upfront Professional Service - so I am guessing the hold up is on the Publisher side as it does seem especially NWN is probably the slowest turnaround in getting codes for games GOG sells. Check the game forum - its always been an issue.
GOG should get keys in advance of people requesting them. It reflects even more poorly if what they are doing is waiting for a request and then passing it on to the publisher.
Erm, Far Cry 2 on GOG comes with your own unique key. It shows up in your game list just beneath the installer downloads. I don't know if Far Cry 2 is the only one that does this, though.
Post edited December 23, 2012 by korell
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Protoss: They just should patch out that serial keys are necessary.
In multiplayer games that is frequently literally impossible to do.
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korell: Erm, Far Cry 2 on GOG comes with your own unique key. It shows up in your game list just beneath the installer downloads. I don't know if Far Cry 2 is the only one that does this, though.
Quite a few games do.
Post edited December 23, 2012 by TheEnigmaticT
Well that's that. I got my CD-Key today. It's a bit of a bummer that I had to request it in the first place, but it's understandable. And I'm pretty happy with the support to be honest. It took a little over a day for my ticket to be answered.

Thanks for the hasty replies.
Post edited December 23, 2012 by Sheehan95