Sorry to hear that you ended up buying a game you hadn't intended to, but I think you're taking Peter's comments the wrong way. Everything's a matter of perspective, and in this case you can either focus on the fact that by a few mistakes on your part you ended up buying a game you hadn't intended to which can't be refunded (for practical reasons), or you can focus on the fact that you just got 7 great games for dirt cheap. Peter's comment strikes me as a simple reminder of this, that since there's nothing either you or the GOG folks can reasonably do about the matter that it'd be best to simply focus on the positive aspects of the whole thing.

Hey, guys, enough. I think customer error is the most likely culprit here, but he DID contact support before posting this - unlike some other folks who have posted rage about something or other without even attempting to speak to support - and there is no one here who has never zoned out at the wrong time or made a silly mistake.
That said, Sphinx, I think Peter was only trying to be conciliatory, not snarky. Bear in mind that most if not all of the GOG staff are not native English speakers, so some tonal oddities may surface.

I like Peter. I think he's kinda cute.

Yes, I think we're all gay for GOG.

Getting gay helps save the Rain Forest...

No, this guy has a point. I am not sure if it was Arx in my situation either, but when I FIRST tried to checkout titles from the interplay promo, there was a non-Interplay title in my cart that I had not added to my cart. I actually got to the confirmation screen, and noticed the price was off, went "huh?", checked it over, removed the extraneous title, and proceeded.
I think GOG should offer a substitution/refund in situations like this. They must have a way to verify that a title has not been downloaded, which is where the Refund policy can slide in.....maybe a 3-day without download refund policy.

Exactly. As a rule, members of a forum community are snarky, self-centered, and have a perverted herd mentality. Strange, yet universally true.

That's actually a pretty good idea, as it nicely addresses the practical concerns surrounding refunds of digitally distributed software. Although I guess it would come down to a comparison of the frequency with which this kind of thing would be used versus the cost of implementing and supporting it. You might want to submit this as suggestion to the GOG team though, so that they're at least aware of the suggestion and can consider whether it would be worthwhile to implement.

I don't know if I like that idea because I ,for example, have a few GOGs that I haven't downloaded yet due to the fact I want to finish some first. I wouldn't want GOG giving me refunds/substitutions based on that.

I don't think the idea was for any kind of automatic refunds, but rather that within three days of purchase a person could contact the GOG team, say they bought the game by mistake, then the GOG folks could verify if it had been downloaded and issue a refund if it hadn't.

Doesn't this all just come down to buyer beware? Your cart is clearly displayed before you commit to purchase. Surely its the buyers responsibility to ensure the transaction is correct before commiting to buy.

EDIT: Ignore me, DarrkPhoenix posted the same reply as I typed.

Yeah I have to agree with this, its not cool guys. He was raising what he saw as a legitimate concern in a reasonable and literate manner. No need to get confrontational about that, its not like he's the ezribot 2000 spam generator

It terms of responsibilities this definitely is a case of caveat emptor, GOG is completely in the clear in terms of having fulfilled their responsibilities as it's up the buyer to verify their order before purchasing. However, it's still worth considering whether it would be worthwhile to implement measures to provide more options in situations like this, as it's ideally best if everyone can walk away from transactions feeling completely satisfied.

The community pointing out that the answer he got from support wans't snarky but just an attempt to make him feel better about something that neither him or gog could do anything about even if it was the OP responsability to go over his purchase at the checkout page regardless of how Arx ended up on the cart doesn't sound snarky, self centered or a sign of herd mentality to me. It seems to be a pretty good acessement regarding the nature of the answer he got from support.
On the other hand the OP stating that he won't be coming back after having a problem that he could have easily avoided by taking an extra 10 seconds to go over his purchase at the checkout stage does sound a bit harsh if you ask me...

Sounds reasonable but I am sure there would be some abusing of the system somewhere....just not sure where yet, but by God, I shall find the flaw in your carefully reasoned and well thought out argument!! ;D