wolfsite: https://www.gog.com/forum/general/expected_delays_in_support_replies Also try not to create multiple requests for the same thing, that can slow things down even more than they already are, also are you just saying "no" in the response? Be sure you are clearly stating what you would like when you reply.
I don't think they are allowing direct contact with blue's about this issue at the moment (as stated in the linked thread) they used to help move things along but they are probably getting flooded with these requests.
As long as the request was made within the 30 day window you should be fine.