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General discussionWhen im asking refund a game what means "Attachments "? (4 posts)(4 posts)
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Posted January 04, 2020
What files i have to put there?
Posted January 04, 2020
Your PC specifications assuming the ticket is for troubleshooting and technical issues with the game, for other reasons like if the game is lacking content or left behind by the devs then you can probably skip that part.
Post edited January 04, 2020 by ChrisGamer300
Posted January 04, 2020
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Jonexys: What files i have to put there?
For Windows it would be dxdiag.txt report.
https://support.gog.com/hc/en-us/articles/213038445-Creating-a-DXDiag-report?product=gog
Posted January 04, 2020
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Jonexys: What files i have to put there?
Ignore it completely if you're unsure.

The attachment field is there always, also no matter what category or "Problem type" you select, and is used for screenshot of error messages and what ChrisGamer300 wrote.

Just give them the order ID, ask for refund, and submit. They need nothing more. If GOG support want more from you they usually ask for it ;)

EDIT: I recently requested a refund and just gave them the order ID and suggested wallet funds, and I got asked to confirm that I'm ok with wallet funds, and I got the money shortly after. There's usually no hassle with GOG support if you at least try to meet them half way ;)
Post edited January 04, 2020 by sanscript
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Community
General discussionWhen im asking refund a game what means "Attachments "? (4 posts)(4 posts)
(4 posts)