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General discussionWhat kind of support is this?(42 posts)(42 posts)
(42 posts)
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This is my favourite topic
Posted June 28, 2016
Seriously someone with the name "qp0n" works for the support? Not even real names?
Posted June 28, 2016
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DanTheKraut: Seriously someone with the name "qp0n" works for the support? Not even real names?
Right... because that makes someone a specialist. A real name.
Posted June 28, 2016
What kind of thread is this?
Posted June 28, 2016
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noir_7: What kind of thread is this?
And who defines the reality of a name anyway.
Posted June 28, 2016
okay seems like according to OP having a real name increases support quality :D
So seems like OP loves the indian call centers of Microsoft or Dell - i mean while the quality of the support there may vary a lot (i have very good and very bad experiences) at least everybody is called Steve or Dave or Michael there -.-
But ya honestly speaking support can be called 53gjtgj43it393t030 for all what i care as long as the quality of the support is good and for as long as support doesnt change their name/code twice daily ^^ - so ya not really seeing the problem here ^^
Posted June 28, 2016
At least you didn't meet pr0n.
Posted June 28, 2016
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DanTheKraut: Seriously someone with the name "qp0n" works for the support? Not even real names?
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sunshinecorp: Right... because that makes someone a specialist. A real name.
No, but such a name doesn't sound trustful. Maybe it is different in Greece but in Germany the support actually uses real names.
Posted June 28, 2016
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noir_7: What kind of thread is this?
I had a similar thought after chuckling at the thread title.

Did they solve your problem?
Posted June 28, 2016
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sunshinecorp: Right... because that makes someone a specialist. A real name.
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DanTheKraut: No, but such a name doesn't sound trustful. Maybe it is different in Greece but in Germany the support actually uses real names.
See what the people above have replied. It should cover you. Also, you're on a gamer dominated site. Handles is what everyone goes by.
Posted June 28, 2016
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sunshinecorp: Right... because that makes someone a specialist. A real name.
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DanTheKraut: No, but such a name doesn't sound trustful. Maybe it is different in Greece but in Germany the support actually uses real names.
dunno as we were talking about support in a gaming context i dont feel for the need at all for support carrying around their real names - especially while being within forum borders
Post edited June 28, 2016 by TT_TT_TT_TT
Posted June 28, 2016
The best kind, anonymous.
Posted June 28, 2016
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TT_TT_TT_TT: dunno as we were talking about support in a gaming context i dont feel for the need at all for support carrying around their real names - especially while being within forum borders
Yeah, I have to say that I always thought GOG personnel was filled with gamers or at the very least ex-gamers and usernames makes it feel more personal but without invading privacy. Real names and internet doesn't go well together to be honest, you never know what kind of creepy stalkers are out there.

OP: Did they solve your problem?
Posted June 28, 2016
Hint: Judas Iscariot is not Judas' real name. But I do get the feeling he's going to betray GOG one day.
Posted June 28, 2016
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DanTheKraut: Seriously someone with the name "qp0n" works for the support? Not even real names?
Well, to be fair they did receive a support ticket from "DanTheKraut". I'm assuming that isn't your real name. I can tell you that Wishbone sure as hell isn't mine.
Posted June 28, 2016
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TT_TT_TT_TT: dunno as we were talking about support in a gaming context i dont feel for the need at all for support carrying around their real names - especially while being within forum borders
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Nirth: Yeah, I have to say that I always thought GOG personnel was filled with gamers or at the very least ex-gamers and usernames makes it feel more personal but without invading privacy. Real names and internet doesn't go well together to be honest, you never know what kind of creepy stalkers are out there.

OP: Did they solve your problem?
No, the problem was not solved.

BTW when I write to the support I actually use my real name.
Post edited June 28, 2016 by DanTheKraut
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This is my favourite topic
Community
General discussionWhat kind of support is this?(42 posts)(42 posts)
(42 posts)