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I've seen a few posts here concerned about GOG or CDPR's future after this disasterous failure of a lauch. In my opinion this is a public relations issue, not a monetary issue. They have made their money back and some withing the first week on pre-orders alone and considering that pre-orders isn't much of a thing on consoles as it is on PC, they have already made a hefty profit with console sales in the first days. Ultimately most people had a tolerable experience with the game and altough it is a far fetch from what was promised both in terms of performance and experience, you shouldn't take the experience of a vocal minority as the experience of everyone involved. I have a powerful rig and altough I was barely able to hit 60 fps with 2k ultra with ray tracing, my fiancee was able to play the game on high settings with a shitty 4 year old rig and have a similar experience in terms of performance. This means that in terms of performance it really comes down to personal preference and not everyone acts like they lost their left nut when the game dips below 60 fps. In relation to consoles, bear in mind that most people aren't really into this whole 'gaming' business so if they got this shiny new game through a physical copy they won't get refunds because most stores have a strict - if opened no refunds - policy. So even if they have a shit experience there isn't much they can do. And others will tolerate the bugs and just finish it, or even throw it at a side until they fix it. The biggest hit they had will have no doubt been through the refund of digital purchases, but the percentage of people buying digitally only on console is very low in comparison to physical sales.

This all means that just because you are hearing a lot of buzz around about outrage and refunds, it probably doesn't reflect the attitude of everyone and CDPR will be just fine financially.

CDPR will not be financially broke from this but they also won't be better off. They will have to work hard to get our trust back and that may not happen until their next release. I played this game and honestly it would have to get a full overhaul to make me want to play it again - they would have to make the city more lived in and less empty, make the vehicles work properly, have an actual night/day sistem, the AI would have to get a lot smarter, especially in relation to the Police AI and the RPG mechanics would have to be overhauled so that what you choose actually matters, like it did on the Witcher 3. Considering the state that it is in, I doubt such overhaul will happen and CDPR will just release a mediocre game that will remain a mediocre game and their is little that can be done about it. I like this game, but it isn't the masterpiece that it was announced and pronounced, almost like a cheap copy of what was promised.

But the question is, what can they do to restore trust, and is just fixing the game going to do that? I fear that for a lot of people CDPR just shattered that trust because of poor management and greedy corpos, can it ever regain it in your eyes or will it be relegated to another Bethesda or Ubisoft in your eyes?

Let me know your thoughts
Bow down and praise Bob!
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Anakin-Skywalker: I've seen a few posts here concerned about GOG or CDPR's future after this disasterous failure of a lauch. In my opinion this is a public relations issue, not a monetary issue. They have made their money back and some withing the first week on pre-orders alone and considering that pre-orders isn't much of a thing on consoles as it is on PC, they have already made a hefty profit with console sales in the first days. Ultimately most people had a tolerable experience with the game and altough it is a far fetch from what was promised both in terms of performance and experience, you shouldn't take the experience of a vocal minority as the experience of everyone involved. I have a powerful rig and altough I was barely able to hit 60 fps with 2k ultra with ray tracing, my fiancee was able to play the game on high settings with a shitty 4 year old rig and have a similar experience in terms of performance. This means that in terms of performance it really comes down to personal preference and not everyone acts like they lost their left nut when the game dips below 60 fps. In relation to consoles, bear in mind that most people aren't really into this whole 'gaming' business so if they got this shiny new game through a physical copy they won't get refunds because most stores have a strict - if opened no refunds - policy. So even if they have a shit experience there isn't much they can do. And others will tolerate the bugs and just finish it, or even throw it at a side until they fix it. The biggest hit they had will have no doubt been through the refund of digital purchases, but the percentage of people buying digitally only on console is very low in comparison to physical sales.

This all means that just because you are hearing a lot of buzz around about outrage and refunds, it probably doesn't reflect the attitude of everyone and CDPR will be just fine financially.

CDPR will not be financially broke from this but they also won't be better off. They will have to work hard to get our trust back and that may not happen until their next release. I played this game and honestly it would have to get a full overhaul to make me want to play it again - they would have to make the city more lived in and less empty, make the vehicles work properly, have an actual night/day sistem, the AI would have to get a lot smarter, especially in relation to the Police AI and the RPG mechanics would have to be overhauled so that what you choose actually matters, like it did on the Witcher 3. Considering the state that it is in, I doubt such overhaul will happen and CDPR will just release a mediocre game that will remain a mediocre game and their is little that can be done about it. I like this game, but it isn't the masterpiece that it was announced and pronounced, almost like a cheap copy of what was promised.

But the question is, what can they do to restore trust, and is just fixing the game going to do that? I fear that for a lot of people CDPR just shattered that trust because of poor management and greedy corpos, can it ever regain it in your eyes or will it be relegated to another Bethesda or Ubisoft in your eyes?

Let me know your thoughts
They already made their money back and they are only winning more. The game is still on the top 10 of best sellers on steam.

The only thing you can do is wait. This game was evidently broken but even after crying about how broken it is, cdpr will patch it, fix all the bugs, retouch the graphics, add content, etc.

they did that with the wtcher 3, which had a very similar story to this game, before and after launch.

and many other companies have done the same.

why do you think this is outside the norm for gaming companies? did you truly believe gog's pr about being something like your "friend"?
They can start by making that Devotion game available on GoG. I won't buy it but it will bring back at least a small amount of trust and respect.
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USERNAME:Anakin-Skywalker#Q&_^Q&Q#GROUP:4I've seen a few posts here concerned about GOG or CDPR's future after this disasterous failure of a lauch. In my opinion this is a public relations issue, not a monetary issue. They have made their money back and some withing the first week on pre-orders alone and considering that pre-orders isn't much of a thing on consoles as it is on PC, they have already made a hefty profit with console sales in the first days. Ultimately most people had a tolerable experience with the game and altough it is a far fetch from what was promised both in terms of performance and experience, you shouldn't take the experience of a vocal minority as the experience of everyone involved. I have a powerful rig and altough I was barely able to hit 60 fps with 2k ultra with ray tracing, my fiancee was able to play the game on high settings with a shitty 4 year old rig and have a similar experience in terms of performance. This means that in terms of performance it really comes down to personal preference and not everyone acts like they lost their left nut when the game dips below 60 fps. In relation to consoles, bear in mind that most people aren't really into this whole 'gaming' business so if they got this shiny new game through a physical copy they won't get refunds because most stores have a strict - if opened no refunds - policy. So even if they have a shit experience there isn't much they can do. And others will tolerate the bugs and just finish it, or even throw it at a side until they fix it. The biggest hit they had will have no doubt been through the refund of digital purchases, but the percentage of people buying digitally only on console is very low in comparison to physical sales.

This all means that just because you are hearing a lot of buzz around about outrage and refunds, it probably doesn't reflect the attitude of everyone and CDPR will be just fine financially.

CDPR will not be financially broke from this but they also won't be better off. They will have to work hard to get our trust back and that may not happen until their next release. I played this game and honestly it would have to get a full overhaul to make me want to play it again - they would have to make the city more lived in and less empty, make the vehicles work properly, have an actual night/day sistem, the AI would have to get a lot smarter, especially in relation to the Police AI and the RPG mechanics would have to be overhauled so that what you choose actually matters, like it did on the Witcher 3. Considering the state that it is in, I doubt such overhaul will happen and CDPR will just release a mediocre game that will remain a mediocre game and their is little that can be done about it. I like this game, but it isn't the masterpiece that it was announced and pronounced, almost like a cheap copy of what was promised.

But the question is, what can they do to restore trust, and is just fixing the game going to do that? I fear that for a lot of people CDPR just shattered that trust because of poor management and greedy corpos, can it ever regain it in your eyes or will it be relegated to another Bethesda or Ubisoft in your eyes?

Let me know your thoughts
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I think that, much like my previous love interests, I always told myself that this one would be different....

Hasn't been the case for either
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Anakin-Skywalker: I think that, much like my previous love interests, I always told myself that this one would be different....

Hasn't been the case for either
And much like your own interests, it has more to do with you and your priorities than them
To actually *restore* the trust they lost? Releasing Devotion would be a good start
They're going to have to make the PS4 and Xbox One versions playable, since they had originally committed to those versions and took pre-orders for them. Frankly, they shouldn't have started pre-orders so soon, nor should they have announced a release date so far ahead of time, that way they could have dropped last-gen support entirely instead of being forced to make concessions now. Bugs are another thing and will eventually be patched, as for the missing features, I suspect some of those may have been held back as free DLC content or something. But they will definitely need to listen to the community and add assorted accessibility features as well as quality of life improvements other modern open-world games contain. Their PR department is going to need to play it modest and humble for a while, before they can laugh at their own mistakes again like they did with, say, Witcher 3 and Roach's glitches.
Frankly, another thing was that Galaxy 2.0 wasn't ready either. A lot of people complained about assorted issues with Galaxy and got refunds so they could buy it on Steam instead. I was surprised that the game launched without a major Galaxy 2.0 update beforehand.
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The answer is nothing. The state CP77 released is clearly money-bag issue. Greed, lies and pain made this game and that is inexcusable. Devotion happened, the flickering light issue, the lies by the CEO, the way they wanted to control reviews and paid influencers to hype it (and spoil act 1 while at it) days before release.... the crunch despite management saying they won't crunch.. and then LYING ABOUT IT.

Even W3 had these issues to some extent.. yeah we all got an enhanced edition years later, but the signs were already there, CDP can not run large-scale game projects without ruining it's workers... and that is inexcusable. In some ways, CDP makes companies in Cyberpunk look *good* and how could they recover from that?

CP77 is the last game from CDP I will get on release. And though I did not hate CP77 (I had, lucky or whatever, only 3 game-breaking bugs and 2 save-game corruptions in my first playthrough) none of which really impeded progress... but to me there were better games 2020 and it's not even a GOTY candidate if it were completely bug-free. There is nothing in the game to warrant a second look even.
Learn from this & never do anything like it again i know wishful thinking.
Here's a better question: can anything be done at this point?
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dycaite: To actually *restore* the trust they lost? Releasing Devotion would be a good start
Yes, this one is obvious, and something they must do to have any hope of restoring trust.

Regarding Cyberpunk: making the rewards available to all users is the least they can do. Releasing a mediocre game after all the build-up is one thing, but to add DRM-ed cosmetics to it is inexcusable.

If they want bonus points:

Remove No Man's Sky and Gwent from the GOG store. This would help to restore my faith that GOG really still believes in DRM-free. I.e. I would like to see a clear reversal of the trend of recent poor decisions they have made.
Still a bit surprised that so many people feel CDPR has to atone for this game this much...I don't buy AAA games today, mostly because I don't have the hardware for it, but my impression was that many releases before where also buggy etc. with various anticipated titles being worse than this (e.g. Alien: Marines or Mass Effect: Andromeda)?
Post edited December 22, 2020 by Robette
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Be public about CDPR own mistakes and tell us the full truth on all matters.

Recognize said mistakes and then announce a plan to fix everything - which should include the promise of exclusive goods to people that decide to stick around and not refund Cyberpunk as it is now ("in development" - which in truth is the real state of the game. That save bug people were talking about though... so nasty...).

Make an honest statement regarding the release of Devotion (tell us the truth. Just do it); it would also be really cool to see an announcement that at least the GOG staff and the studio are working on a way to release the game in a future date - possibly announce you're looking for partners that will allow you to create a store just for the triggering Chinese, since they care so much about them (and please, get rid of that "many gamers" non-sense).
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Genocide2099: They can start by making that Devotion game available on GoG. I won't buy it but it will bring back at least a small amount of trust and respect.
They can't and it has been explained several times why they can't. But, ok, another time.

Nobody denies that announcing the game, and retreating a few hours later blaming "gamers" of all people. That was... incompetent beyond any measure.

Devotion is a (muleta) red cloth to the Chinese, even if the content in question is now removed, the fact stands that the devs "insulted" their "great leader". It may be laughable, but that's simply how authoritarian regimes are - they have no humour, they love to make examples, and we can't change that.

Now GOG/CD Projekt are operating in a grey area in China - officially they are not there, and don't have a license (which could be revoked anyway, see the original publisher of the game). But they also are not blocked by the Great Firewall.
That means, currently GOG is making good money in China, and from what I hear, CP77 sells well there too.

That means they can't afford any negative attention from Chinese authorities at all, and can't even openly admit that - because officially they are not doing business there.

And: CD Projekt is a publicly traded company, which means they are first and foremost responsible to their shareholders. The botched CP77 release already made those irritable, releasing Devotion and getting banned over that from huge and lucrative the Chinese market probably lead to a class action lawsuit against the CEOs of GOG and CD Projekt for harming their own business out of spite.

The only chance I see for Devotion is to find a home on some smaller time store independent from business interests in China. I hope that can happen, because it seems to be a good game, even if the devs pretty recklessly destroyed their own publisher over a silly joke.

It's hilarious how all those couch freedom warriors here whine about "GOG being in bed with evil communists" when it's good old capitalist greed that dictates business decisions, and that has never cared for human rights (see our Saudi best friends when we want oil, or sweatshops and slave labour all over the third world for cheap clothes and resources) or freedom other than the freedom of making money for a upper few percent.

Expecting a smallish Polish company to make a stand against the fickle rulers of China AND their own owners over one single game is delusional, to put it mildly.

If people want to complain about outdated offline installers, DRM-like features in Galaxy, the Epic partnership (also with China in the back...), way too little manpower when the customer base has exploded, the broken website, and finally abysmal incompetence when it comes to communicating with their user base and in general intransparency - I'm all with you. But in the case of Devotion their hands are tied, and probably very tightly, and apart from the initial fuck-up with the announcement and retreat from that I can not see how GOG can be blamed. If you want to blame anybody, blame "the system". Or Xinnie, but I doubt any of those care.