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New features, local currency option, new payment methods, store credit, and an updated look for GOG.com!

For almost six years now we strive to bring you not only the best in DRM-Free gaming, but also to give you the greatest experience possible. To that end we're always looking for ways to improve our site and service. Today, we're rolling out a vastly updated version of our store with an improved interface, sleek new look, and lots of handy new features. Let's take a quick tour, shall we?

Video: Welcome to the fresher, better GOG.com!

First of all we are giving you more DRM-free content: movies! We are starting with 20 documentaries about internet and gaming culture but we aim high! You can find more on this in the appropriate newspost, so let's focus on the other features we're rolling out.

We wanted to give you more choice as to how you pay for things on GOG.com. Now it's up to you if you want to pay in US Dollars, or in the currency primarily used in your country, whether it's the Euro, Pounds Sterling, Australian Dollars, or Russian Roubles. That's four new currencies supported by GOG.com for your convenience. Still - the choice is yours, so if you want to stick to US dollars, just switch to it - you find this option at the bottom of each page. To make buying things at GOG.com an even more flexible process, we're introducing some new payment methods: Sofort, Giropay, Webmoney, and Yandex.

All this also means that users for whom the local currency pricing has been enabled will have an option to select one of two different prices for each game in our catalog. Of course, we stand by the simple truth that $1 does not equal 1€, so a game with a $5.99 price tag will cost 4.49 Euro, 3.69 British Pounds, 6.49 Australian Dollars, and 219 Roubles respectively. $9.99 translates to 7.49 Euro, 5.99 Pounds Sterling, 10.89 Australian Dollars, and 359 Roubles. In a perfect world we would apply the same method of pricing to all of the games we offer. However, things are a little bit more complicated, and there are some games in our catalog that follow a different region-based pricing scheme. However, we wouldn't be GOG.com if we didn't find a way to make right by the users who end up paying relatively more for such titles. Here's where the Fair Price Package comes in!

The Fair Price Package applies to all of the titles which we couldn't include in our standard pricing scheme. If you end up paying more for a game than its standard US Dollar price, we'll refund you the difference out of our own pocket. The refunded value will be added to your account in Store Credit in the currency of your purchase. That's right, no more gift codes, you'll be getting Store Credit that you can use to purchase anything on GOG.com or partially pay for an item that's more expensive. More choice, ease of use, and less limitations!

Finally, the GOG.com store has gotten itself a substantial visual revamp. We went for a fresh, mobile-friendly design that should make it even easier to find the games you want, notice the hot promos, and see what's new. The main page, catalog view, product pages, and checkout have been updated and also lay the groundwork for even more overhaul, coming within the next few months together with many of the GOG Galaxy features. We hope you like it!

PS. Unfortunately, we need to drop some titles from our classic catalog. In such cases, we always do our best to give you an advance warning and a last chance to purchase such games - preferably with a considerable discount. Check this news post to find out which titles are being removed from our catalog, when will it happen, and what parting discounts for them do we currently offer.
Post edited August 27, 2014 by G-Doc
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Leroux: [snip]
It appears that setting isn't saved with your account setting, and not even via cookies or whatnot. Every time I restart the browser I have to set it manually again.
[snip]
This is unintended and a known issue. No ETA but this preference will be stored.
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Ackwastaken: Hey, just a thought, one that I figure has been already posted, but could you guys do something more than simply graying out the titles of games I already own when looking at the new game catalogs? Just adding the word OWNED somewhere on the icon would be helpful.
Yup!
Post edited August 28, 2014 by Destro
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bmihoric: Currency choice doesn't work for me. Can only choose USD, and I'm in EURO country.
Try clearing your browser's cache and cookies :)
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JudasIscariot: Try clearing your browser's cache and cookies :)
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bmihoric: Tried it twice, the second time setting Firefox to keep no history at all, clean everything, and restart it. It didn't work. When I click the 'dropdown' in bottom right corner, only USD is there. Found no other option in Settings, either.
Please send us a Support ticket :)

http://www.gog.com/support/contact/general_website_questions Make sure to select "website glitches or accessibility issues" from the dropdown menu :)
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skeecher: Like the way the GOG team haven't been responding to this thread and it's concerns.
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F4LL0UT: So that's why the "owned" icon and the old colored favicon have returned so quickly? :P
It's being worked on but it may take some time :)
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skeecher: Like the way the GOG team haven't been responding to this thread and it's concerns.

I've seen that happen on other sites in the past (like ebay). They get to a certain point and the friendliness goes out of the window as they become more and more corporate in their thinking. GOG Movies (pfffttt!) is a mental example of that.

We are the little people now :(

A number they can use to flog the company to someone like facebook.
We have been responding and this thread is being read and the feedback is being noted. Feel free to ask a question and we'll answer to the best of our ability :)
Post edited August 29, 2014 by JudasIscariot
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skeecher: Are we the little people now? :(
No :)
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JudasIscariot: We have been responding and this thread is being read and the feedback is being noted. Feel free to ask a question and we'll answer to the best of our ability :)
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whatisserton: My main issue with the site is after I make an order, below the order successful I have a grid of game cards to look at. However none of these are links. I can't go to the game to get more of a look at it. I can click the price to buy it but say for example if I wanted to look at the game I have to search for it and then open it. Seems like an extra step.

Hope that all made sense.
Known issue and we've already passed this exact issue on to our developers and we hope to have it sorted out one way or another :)
We've added new "owned" status for game - it should be clearly visible now which games you do own, and which not. :)

If you do not see it, refresh the page few times - it should help.
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EnforcerSunWoo: Well, now there are missing entries from my gifted list... Things are just breaking left and right over here.
This issue was resolved yesterday - we will look into your case and see if there is anything missing.
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Lemon_Curry: It's supposed to say 'OWNED' on the game image right?
Not on the game icon. On the price box. When you own the game we display "owned" instead of price (you can still see the price by hovering on the game).
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Chamb: We've added new "owned" status for game - it should be clearly visible now which games you do own, and which not. :)
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Lemon_Curry: It's supposed to say 'OWNED' on the game image right?
As of right now, if you are on the main page (after refreshing your browser several times) you should see the word "owned" show up on any owned games that you mouse over :)
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JudasIscariot: It's being worked on but it may take some time :)
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F4LL0UT: What? I wasn't being sarcastic, the moment I wrote it the old favicon and the "owned" icon were already restored. oO But yeah, now that you mention it, the "owned" already looks different than last time I checked.
Ehh sorry :) I took that statement wrong, my apologies :)
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Lemon_Curry: I've refreshed the page many times now (even did an account refresh) but I still don't get that message when hovering over the image of a game I own. It does say 'owned' where price is usually displayed though.

Anyway, I'm a patient guy so I'll go make some coffee. :)
There will be NO owned status over image. Period. :) What you see it's the final form. :)
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Wurzelkraft: Updated.
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ecamber: Good critique, the only thing I disagree with is your complaints about the wishlist button. The only reason you can't see it is because you have adblock enabled, so if you are annoyed it's missing it's adblock that you should be mad at, not GOG.

Also, when the initial change rolled out I could add reviews, but for the past 24 hours or so I cannot. When I click "add now" in the reviews section nothing happens. Anyone else having this problem?
You should be able to file reviews. Please try a couple of things before writing a support ticket:

Clearing your browser's cookies and cache.
Logging out and logging back in.

If that doesn't help, please file a support ticket here:

http://www.gog.com/support/contact/general_website_questions

Make sure to select "website glitches or accessibility issues" from the drop down menu :)

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xwormwood: It is not possible to click trough game screenshots.
Either you watch all of them in the small version, or you have to manually click on every single picture to enlarrge it and on every single picture to close it.
Have you ever considere two buttons on the left and right side to allow your customers to scroll though the pictures (slide show like)?
It is a pain in the a** to do so many mouseclicks only to see all pictures in the large mode (which still isn't very large as well).

For your next redesign you should introduce a beta phase. Right now I'm pretty much angry about what you offer instead of the old design.

While I'm on it: why don't you show me all newly releazed game? Why do I have always to see three future release on Top of the "new" list?

I - WANT - TO - GET - A - SIMPLE - LIST - WHERE - I - CAN - SEE - ALL - NEW RELEASES.
WHEN I LOOK FOR NEW RELEASES I DON'T GIVE A R*TS *SS ABOUT FUTURE RELEASES.
If I want to know more about future release, than I would want another list or a trigger to show them.

So dissapointed about all this here, so disappointed.
There is a New and Coming tab that lets you see all the new releases for the past few weeks or so :) It's between Bestsellers and On Sale :)
Post edited August 29, 2014 by JudasIscariot
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PaladinWay: For my view, there's a "Wishlist it" button next to the social media crap buttons under the add to cart section. So it's there, just a little farther away from the cart button.
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Nesoo: Wow, thank you. My brain just automatically filters out that "social media" crap, so I didn't see that button here. I thought I had to add items to my cart, then click "Move to Wishlist" from the cart menu. That seems like a really bad spot for it to me; it should be near the "Add to cart" button, like it was before.

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Green_Hilltop: I wasn't talking about clicking on the number and it taking you directly to the replies, because that's impossible unless it would open new tabs for each topic you had an alert for, I was simply talking about how clicking on a topic in 'forum replies' never takes you to the post where you were quoted but lands you on the last page of the thread.
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Nesoo: There used to be an arrow next to the topic that would take you to the post that replied to you. Is that gone now, too?
That arrow is still there :)
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JudasIscariot: That arrow is still there :)
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Green_Hilltop: Wait, there is? I've never seen it there! So if I hover over the topic in 'forum replies' it should appear? Awesome, I want to try it now, can someone quote me please? :)
Quoted as per your request :)