It seems that you're using an outdated browser. Some things may not work as they should (or don't work at all).
We suggest you upgrade newer and better browser like: Chrome, Firefox, Internet Explorer or Opera

×
New features, local currency option, new payment methods, store credit, and an updated look for GOG.com!

For almost six years now we strive to bring you not only the best in DRM-Free gaming, but also to give you the greatest experience possible. To that end we're always looking for ways to improve our site and service. Today, we're rolling out a vastly updated version of our store with an improved interface, sleek new look, and lots of handy new features. Let's take a quick tour, shall we?

Video: Welcome to the fresher, better GOG.com!

First of all we are giving you more DRM-free content: movies! We are starting with 20 documentaries about internet and gaming culture but we aim high! You can find more on this in the appropriate newspost, so let's focus on the other features we're rolling out.

We wanted to give you more choice as to how you pay for things on GOG.com. Now it's up to you if you want to pay in US Dollars, or in the currency primarily used in your country, whether it's the Euro, Pounds Sterling, Australian Dollars, or Russian Roubles. That's four new currencies supported by GOG.com for your convenience. Still - the choice is yours, so if you want to stick to US dollars, just switch to it - you find this option at the bottom of each page. To make buying things at GOG.com an even more flexible process, we're introducing some new payment methods: Sofort, Giropay, Webmoney, and Yandex.

All this also means that users for whom the local currency pricing has been enabled will have an option to select one of two different prices for each game in our catalog. Of course, we stand by the simple truth that $1 does not equal 1€, so a game with a $5.99 price tag will cost 4.49 Euro, 3.69 British Pounds, 6.49 Australian Dollars, and 219 Roubles respectively. $9.99 translates to 7.49 Euro, 5.99 Pounds Sterling, 10.89 Australian Dollars, and 359 Roubles. In a perfect world we would apply the same method of pricing to all of the games we offer. However, things are a little bit more complicated, and there are some games in our catalog that follow a different region-based pricing scheme. However, we wouldn't be GOG.com if we didn't find a way to make right by the users who end up paying relatively more for such titles. Here's where the Fair Price Package comes in!

The Fair Price Package applies to all of the titles which we couldn't include in our standard pricing scheme. If you end up paying more for a game than its standard US Dollar price, we'll refund you the difference out of our own pocket. The refunded value will be added to your account in Store Credit in the currency of your purchase. That's right, no more gift codes, you'll be getting Store Credit that you can use to purchase anything on GOG.com or partially pay for an item that's more expensive. More choice, ease of use, and less limitations!

Finally, the GOG.com store has gotten itself a substantial visual revamp. We went for a fresh, mobile-friendly design that should make it even easier to find the games you want, notice the hot promos, and see what's new. The main page, catalog view, product pages, and checkout have been updated and also lay the groundwork for even more overhaul, coming within the next few months together with many of the GOG Galaxy features. We hope you like it!

PS. Unfortunately, we need to drop some titles from our classic catalog. In such cases, we always do our best to give you an advance warning and a last chance to purchase such games - preferably with a considerable discount. Check this news post to find out which titles are being removed from our catalog, when will it happen, and what parting discounts for them do we currently offer.
Post edited August 27, 2014 by G-Doc
avatar
Treasure: I'm afraid I'll have to add my voice to those that say that the website now looks, I dunno, the word isn't exactly hideous, but rather...Oh, scratch my attempt to be polite, it's ugly !
Another issue for me: regional pricing. What the...??? I look at the front page and see all prices in euros! When the "Good news!" announcement came out in February I thought that whenever regional pricing came, we would at least have an option to choose in what currency we would pay. And, for personal reasons I won't explain here, I prefer dollars ! And I get shoved the goddamn euro right in my face! Even with the "Last Chance" promo, when I go to checkout I see prices there in euros(even though the promo lists the prices in dollars) ! The wishlist also has a problem-when I try to put promo games in my wishlist, I get errors, and I finally managed to put them in my wishlist only on checkout! Also...movies? Seriously? Not that I have anything against them but, I don't know....Plus, they're in euros too!

At least the forum remained unchanged... for the moment. Who knows what they'll do to it...

P.S. Sorry if I sound aggressive but I'm pretty pissed off. I don't even know whether I should buy anything from the promo. And I wish GOG will give the option to people to actually choose the currency they want to pay in at checkout. Anyways, that's it I guess...
P.S.2 Just checked some other posts-GOG please also fix the gifts and wishlist tabs.
As for choosing the currency, you can choose on each game card or even on the main page. There is a currency selector near the bottom of the page, to the right :)
avatar
roelibex: [...] I did loose some unredeemed gifts: Magrunner, Omerta en Torchlight 1. Whats that about?
Yes we are aware of this issue. Don't worry though - no gifts were lost, the bug is simply preventing them from showing up on your account. We are working on the fix, and hopefully everything will be back to normal before the weekend.

Sorry for any inconvenience caused by this bug.
high rated
Just a quick note: rest assured we're following this thread closely, taking note of every issue, suggestion, or concern you guys might be posting. We know that some things aren't yet working 100% as they should, but we'll continue to work on putting the site in better shape than it ever was.

Thanks for all your feedback! If you find anything that needs our attention and post it here, you can consider it reported, and you don't need to trouble yourself with sending us a support ticket.

On behalf of the GOG.com team, thank you for all the kind words and constructive criticism!
avatar
modkon: Really? I mean, I didn't frequent the forums, but weren't it dark grey boxes before?! If I'm mistaken then my bad, just had the impression...
avatar
Matruchus: No, you are right the colour of the forum was darker. This light grey stuff is just nasty. Or is it just the edges of the posts missing?
Ummm... I'm pretty sure we haven't done anything with the forums layout. Try switching to a darker theme on the top of the forum page, maybe?
avatar
G-Doc: Ummm... I'm pretty sure we haven't done anything with the forums layout. Try switching to a darker theme on the top of the forum page, maybe?
avatar
Matruchus: Where can I do that?
Look up and see where the words "Community Discussions" are :) You'll see a Color Scheme selector to the right of them :)
avatar
Matruchus: I just saw this on the game page. What the hell are the facebook and twitter shit links doing on the game description page. Get rid of them now or move them somewhere else - even Steam does not force us with these things.
They've always been there even in the old version of the site :)
avatar
JudasIscariot: They've always been there even in the old version of the site :)
avatar
Matruchus: Never saw them before at least not under buy button. Its really annoying.
Yeah, the FB link was always under the buy button :) If you have Ghostery you can easily block those :)
avatar
unknown78: In short, thanx i'm done. The new design introduce regional prices throu the backdoor, cause i can't anymore see and compare with the $ price. Who garants that you will put the fairprice on all the games which are more expensive and without the badge i dunno if it is realy more expensive.
Nope thanx done.
Did you see the currency selector on the bottom of the page of all game cards?
avatar
JudasIscariot: Did you see the currency selector on the bottom of the page of all game cards?
avatar
moonshineshadow: I know I am repeating myself BUT the location for that is really irritating and not obvious at first. Please add an option for the account to save what currency you want. Please? :D
Send that feedback here:

http://www.gog.com/support/contact/other_questions_issues

with "feedback" chosen from the dropdown menu :) The more feedback we get in a central location the easier it will be for our developers to see what nees to be changed. Dropping suggestions all over the forum without submitting some feedback in the right place helps no one.
avatar
JudasIscariot: Did you see the currency selector on the bottom of the page of all game cards?
avatar
unknown78: Thanx than please make it a option i can turn in my settings and sorry but i'm realy sensitive towards this.
Please see the post right below you :)
Post edited August 28, 2014 by JudasIscariot
avatar
JudasIscariot: Send that feedback here:

http://www.gog.com/support/contact/other_questions_issues
avatar
moonshineshadow: Ok thanks I did that. Emberassingly I did not even remember that there was a feedback option at the support page.
I know it's hidden and possibly guarded by a leopard but it really is there :)
avatar
JudasIscariot: Dropping suggestions all over the forum without submitting some feedback in the right place helps no one.
avatar
Lemon_Curry: Well, according to G-Doc...:
avatar
G-Doc: Thanks for all your feedback! If you find anything that needs our attention and post it here, you can consider it reported, and you don't need to trouble yourself with sending us a support ticket.
avatar
Lemon_Curry:
Yes, general first impressions are being read but it helps in the long term to submit feedback via the other official channels as well :)
Post edited August 28, 2014 by JudasIscariot
avatar
RyaReisender: Before the update all prices were in $, right?

Did some of the games now got more expensive? Because I could have sworn that Divinity: Original Sin for example said $39.99 before and now it's 39.99€ or $52.69. Or was that in € before too?

The Witcher 3 also has changed from $59.99 to 59.99€ (without discount) it seems, but the discount was also increased from 17% to 27% now, so that the discounted price ends up at $57.69.

Am I wrong? *confused*
Each game card and the main page has a currency selector on the bottom right of the page where you can switch between the USD and the EUR currencies :)
avatar
JudasIscariot: Each game card and the main page has a currency selector on the bottom right of the page where you can switch between the USD and the EUR currencies :)
avatar
RyaReisender: I know that, but the price itself is higher - because 39.99€ (after update) is a lot more than $39.99 (before update).

If I switch back to $ is doesn't show $39.99 but rather 39.99€ recalculated to $52.69.

Is that part of this?

The Fair Price Package applies to all of the titles which we couldn't include in our standard pricing scheme. If you end up paying more for a game than its standard US Dollar price, we'll refund you the difference out of our own pocket.
avatar
RyaReisender: But in that case, is there some way to display the "Standard US Dollar price"?
As in: Not what I have to pay in $ but what US people need to pay in $?
Yes, the game is a regionally priced game and that is why you have the Fair Price Package.

No, there is no way to display the US version of the price on a regional priced game :(
avatar
JudasIscariot: Each game card and the main page has a currency selector on the bottom right of the page where you can switch between the USD and the EUR currencies :)
avatar
Hickory: No you can't, in my case at least. I live in the UK, and I have NO option for GBP. I have posted this previously in this thread. My ONLY option is for USD, and no I am not behind anything like VPN. I repeat, my ONLY option is USD.
What Matruchus said but I'll expand on his answer :)

Please send a Support ticket by following this link:

http://www.gog.com/support/contact/general_website_questions

and select "website glitches or accessibility issues" from the dropdown menu :)

If anyone else needs to write a Support ticket but isn't sure as to which category to writ it under, please feel free to PM me and I'll help you as soon as possible :)
avatar
JudasIscariot: What Matruchus said but I'll expand on his answer :)

Please send a Support ticket by following this link:

http://www.gog.com/support/contact/general_website_questions

and select "website glitches or accessibility issues" from the dropdown menu :)

If anyone else needs to write a Support ticket but isn't sure as to which category to writ it under, please feel free to PM me and I'll help you as soon as possible :)
avatar
Hickory: Already done, but I sent it under 'feedback'. Does that matter?
Probably not but I am not 100% sure as I don't work in Support but I have faith in our Support folks that they will see the ticket for what it is :)