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General discussionWe will buy here everything we can(17 posts)(17 posts)
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This is my favourite topic
Posted October 17, 2024
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Valeriya_78: A rented product that doesn’t work should be refunded regardless of the time played, because defects can appear also after two hours of playtime. The regulations in some countries even require this, which is why Valve has faced so many fines.
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Xeshra: This is indeed true. A RENTED product can be taken away from you, so as soon as you "give it back" you have no access to it anymore.

However... there are some cheeky people who may be abusing it, so they rent a game all the time and just give back almost every game played. Kinda like a library with books. This is not even wrong as this is the way Steam could handle it in a very honest way. You simply rent their game... a license for renting it... but never actually buy it. Those stuff can be "given back" at any given time because you never was buying THIS GAME, it was always just a "renting license"!

They could still offer different games... those you actually BUY, the ones without DRM. Even on Steam it is possible but the games without DRM are a huge minority.

On GOG, basically every game is without a DRM, so it is NOT just "renting", as you actually can get a working copy of a game that will be "yours forever", so it is not just a rent. The only reason you may demand a refund is "if it actually is not working, a tech issue". Surely, a game that is NOT a rent is not something you can always give back at any time. Imagine the possible abuse someone could do using this system. You can actually "copy the entire book" and then give it back after... so certainly it does not work. However, in case of technical issues which can not be solved it is surely possible even on GoG becoming a "refund".

Personally, i never was using a refund because just not worth it to me. I rather would like the game working properly somehow and if it does never work... i just hope my support may have helped still. It is just not my style "giving things back", but on the other hand... it is important to me that i can actually "OWN" something.
I returned some games on GoG but not as much as I should. Most of the time I buy on GoG only what I like so it is rare that I regret purchases and the most of those regretpurchases where made before GoG implemented the Refund policy.
Post edited October 17, 2024 by Korotan
Posted October 17, 2024
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Valeriya_78: All we ask is just a bit of honesty.
Welcome!

A wise decision. Since the "The Crew" debacle, some gamers have apparently changed their minds.

GOG is not perfect either (who or what is?) and there are some areas that need improvement, but the core point, DRM-free, is already there. Especially if you pay attention to the relevant threads in the forum. The community is the biggest critic and that's right.

Examples:

Games that treat GOG customers as second class citizens v2

DRM on GOG: list of single-player games with DRM

Steam is guided by the rights holders. That must not be forgotten. Some decision-makers see gamers as basically criminal pirates. Or the fear that sales figures would drop sharply is too high. Ultimately, the reason doesn't matter, Steam feeds this fear and we customers at least have the power to decide and, ultimately, the option to do without or wait.

In my view, Steam has a huge advantage over GOG in addition to the sheer number of users and that is the community functions. For this reason, most multiplayer games can be found there. To catch up, GOG would probably need a whole decade and a large financial injection.

Personally, I only buy very few exceptions on Steam and mostly only multiplayer games that I want to play with friends. However, I usually get the games for very little money from Humble Bundles or Fanatical. A lot of the games in my library there are gifts from friends (duplicate keys) or giveaways. 95% of my investments are made here at GOG.

At some point, "Gabe Newell" will hand over the leadership of the company and I fear there will be regular outcry after that.

Let's not forget... we customers have the power, we just have to use it. :)
Post edited October 17, 2024 by kultpcgames
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General discussionWe will buy here everything we can(17 posts)(17 posts)
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