Mori_Yuki: Lucky
we, more like. It would be highly presumptous of me to assume that they were listening to me and not to others who also brought these issues up. That is why I thanked them for listening. There is nothing wrong thanking GOG for fixing something when they do.
Listening is one thing, communicating with their customers the other. When they become aware of something, they should spare some seconds to write a oneliner: "We are aware of this issue and have forwarded it to our tech staff", something they clearly got to work on.
It would be great if there was a public support-tracker. Issues can be reported and everyone is on the same page about what's being worked on and the current status. It would also help blues and forum moderators. They wouldn't have to waste time on doing extra work instead of being present in the forums to help and communicate with us.
Ultimately it is in their own best interest to listen to their customers' needs voiced on their forums. When they don't communicate what's going on or listen to feedback they risk loosing customers. Something even they can hardly afford. ;)
Hi Mori_Yuki,
I absolutely agree with you on the saying thanks part! And you would not need to trust me at this exact moment as an opportunistic shallow Joe: you could search my posts here in the forum and I am totally confident you will spot me saying thanks here and there in recent and old posts... Why? Well, because I like it and that's the way my parents & my highly appreciated very first elementary teachers educated me. Personally, every time I say thanks I feel I am honoring them. A silly thought maybe, but that's how I feel & think it :)
I hope you believe I thank you for:
-your time to reply
-your civil way despite my rough and stupid rant/ironic mode
-sharing your thoughts: I second your idea of a public support-tracker!
-not having hard feelings. I cannot talk on your behalf, but from me this is only a disagreement.
But honestly, I stand about our disagreement to say thanks to GOG support. To me they don't deserve it because their results stink big time. They would need to catch up to the long list of ,,pending,, items they have to then have me in the honest need to say thanks :S
And please don't get me wrong, I am not a GOG hater (well, that's how I perceive myself): The support wing is not the 100% of GOG and there are other areas that in my opinion are doing a great job and I am happy with those.
About the specific store links issue: Seems to work at this moment (store front, and the dev & pub links on Battle Chess). Not an exhaustive test but the 8,9 links clicked opened what they must. As other goglodytes post here, this would need to pass the test of time (a couple of days) and a substantial amount of goglodytes saying the links are back to normal to consider it solved. I am sorry to don't praise a fundamental part of the support duties that they performed late, but finally!
I really hope the GOG support improves one of this days and join your thanks notes. That will dissolve a bunch of threads and will improve our lives as customers to let us perform our priority reasons here: purchase GOG games and talk about the joy of playing them! :)
P.S. The thanksgiving holiday is something I really envy and wish my nation would have: A day to show our appreciation and/or at least say thanks :)