I am having trouble with support. It's been weeks and they are not responding. After putting in a separate request to prompt something they have just sent me the same email they originally did wanting a response. A response I gave weeks ago.

If you already responded to the first automated email you got, then all you can really do is try attracting the attention of a moderator, eg, send a PM to ponczo and hope it gets "bumped".

That's why you there is no more reason to buy on gog. They are not 100% drm free anymore, they still suck with support.

My last ticket took about 2 months for a response and they don't understand English.
Not sure why I ever spent money here tbh.

That's an awfully long time. It's been maybe 2 weeks now.

Gog needs to devote more staff to support, they used to be great but after they got swamped after cyberpunk they haven't recovered with good support.

Maybe I'm lucky but I've never had an issue with GOG support. I've had a few long delays but every time that happens, I just added a new reply to my support ticket and they got back to me relatively quickly.

11 more days. Kinda silly really as I don't feel comfortable buying in such a state so they are losing sales.

:(
best option is to spam pm-s to moderators , hopefully one will forward you to the support staff

They just completed the whole thing.

It's funny to me seeing someone complain about waiting 11 days. My support tickets are answered after 5 weeks at best. And nothing is ever fixed, so it's probably a pointless exercise anyway.

Play some forum minigames. It works for the rest.

What do you mean? Are you saying your ticket has been resolved to your satisfaction?

The Customer Lifetime Value [CLV] score is the risk score calculated for all customers, determined by shopping patterns (does the person only purchase during a sale?, Do they purchase on weekends or weekdays?, Have they ever bought premium products or only budget?, etc.) with negative scores indicating customers who cost more to service than their revenue provides.

Factors considered: prices paid, perks received, advertisement targets, e.g., for airline upgrade probability, or telephone technical competency —— entry level generally, or highly technical for better customers.

All bank accounts, all mobile telephony, all online shopping are scored in this way, according to Khadeeja Safdar. The marketing firm Zeta Global, which also notes the use of online behaviour (call centre inquiries, key search terms, browsing patterns especially checking on competitors) to plot their customer psychological profile; this includes churn scores (for people and products); threshold triggers.

Khadeeja Safdar, On hold? Blame your secret data score, (Business, p.35, from The Wall Street Journal), in The Weekend Australian, 3 Nov., 2018.