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Swedrami: And GoG obviously cannot point at Deep Silver and blame them for sleeping on or even ignoring the reported issue (hoping people would forget about it with time) to not sour their business relations.
I think you're right as to why it's been abandoned, but there's also a limit as to how far that can be stretched without setting a bad precedent. "The fix requires Deep Silver to recompile & reupload but they can't be bothered and we didn't force them to fix it because they might threaten to remove their games from the store" just results in existing customers 'getting the message' that GOG has thrown away all Quality Assurance and is now an unreliable store for buying / pre-ordering new games, even from major established publishers. The only thing this debacle has done for me is blacklist all Deep Silver games here altogether, plus any new games that get released (even by other publishers) now get put into the wishlist (used as a "watch-list") instead of purchased. If after 6-12 months there haven't been any "2nd class citizen issues" I might eventually buy them (if I remember), but by then the price is usually reduced and GOG will certainly get less money per sale than they used to "pre BS-era".

The basic concept of DRM-Free was supposed to involve less bullsh*t vs DRM'd games not more, and someone seems to have lost that basic message along the way. DRM-Free video games are meant to be like going on holiday to another continent, buying an audio-CD, bringing it home and it just works (vs the hassle of region locked and encrypted Blu-Rays from another region). They were never supposed to end up "well it's still unencrypted but 2 of the 16 tracks are missing and there's a big scratch down the middle, and the publisher can't be bothered to fix it and the store that sold it doesn't want to remember what the original point of the 'Hassle Free' label they stuck on the case out of fear..." GOG may need new partners with newer games to sell to customers who've reached "saturation point" for owning all the older titles they want, but this certainly isn't the way to do it.
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Syphon72: People don't understand a lot of these bugs need to be fixed by the developer, not GOG. Kingdom under fire heroes has gaming break bugs on Steam and GOG. But the developer will not fix it. So the only way for me to finish the game is to roll back to the earlier GOG version.
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mrkgnao: But a reputable store could add a warning to the game page. Something like:
"Warning: Kingdom under Fire Heroes has game-breaking bugs in its latest version. The only way for you to finish the game may be to roll back to an earlier GOG version, which can be done only on galaxy. Please consider this before buying this game, especially if you do not use the optional galaxy client."

I don't see anything like that on the game page. It doesn't even mention galaxy, which, if what you wrote is true, is more or less a system requirement to play this game in full.
I 100% agree with you about adding a warning. Sadly this seems to be an issue with most storefronts not caring about adding warnings. Gamersgate, steam, and GOG are guilty of selling buggy games.

Couple example:
GamersGate is selling Against Rome which has a game-breaking bug that stops you from completing the first or second level.

Act of war on steam back in the day could only be played with 2GB of ram before it was released on GOG. I know it's not a bug issue, but there was no warming from steam about it. Lucky the developers updated the steam version after it was released on GOG.
Post edited June 04, 2022 by Syphon72
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Themken: This will not do.
You shall not pass gas!

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NuffCatnip: Is this actually going to get fixed or were you hoping to to sweep this issue under the rug with the 'being investigated' statement?
One of our clients reported over a year ago an issue that when they send email to any @gmail.com account, it is rejected by google. They use a mail server we set up for them earlier. Unfortunately Google never tells clearly why they reject incoming emails, they are very secretive about it.

Now, over a year later, we finally fixed the issue as we accidentally found out there was certain problem in the SPF record of the domain in the DNS. It wasn't really an issue with the SPF record itself, but a third-party SPF had to be fixed so that it could be included with that domain's SPF record. Google had apparently noticed there is something wrong with the SPF so they marked all emails coming from that domain as suspicious, and rejected them.

So, yeah, maybe GOG is in a similar situation with this, they have no idea how to properly fix it, and by whom (I presume it is the developer/publisher who should fix it, and maybe they haven't responded back to GOG's queries).

Or maybe GOG staff just forgot about it when they were all busy with the Cyberpunk 2077 release.
Post edited June 05, 2022 by timppu
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mrkgnao: I think it's more like:
"We have investigated ourselves and found no doing, right or wrong."
The issue is under consideration, perhaps?

https://www.youtube.com/watch?v=X-HUw3_TCXg
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mrkgnao: I think it's more like:
"We have investigated ourselves and found no doing, right or wrong."
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Braggadar: The issue is under consideration, perhaps?

https://www.youtube.com/watch?v=X-HUw3_TCXg
Where have I seen that mentioned before...?
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ponczo_: Hey, I wanted to inform you that the problem has been already reported and is being investigated. However, I can't provide any ETA for the fix now.

Thank you all for the information you gathered here, we appreciate it.
Here we are a year later and my game settings are still broken. Is it getting fixed or was it more empty lip service from your company?
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paladin181: Here we are a year later and my game settings are still broken. Is it getting fixed or was it more empty lip service from your company?
Well, here we are yet another year later still waiting for a fix / the outcome of GOG's "investigation" into why this game doesn't work properly without Galaxy and has simply been left abandoned in a broken state. Maybe owners should do what this Polish guy did...