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General discussionRefund broken games?(8 posts)solved(8 posts)solved
(8 posts)solved
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Posted February 26, 2020
Hi, I was wondering if it's possible to refund a game if, after downloading it, you realize that there's no way to make it compatible with windows 10? If so, does anyone know how to do so?
This question / problem has been solved by Lerouximage
Posted February 26, 2020
GOG's game pages indicate what operating system a game "Works on" (under Game Details). If the game you bought was not listed as working on Win 10, officially youre not eligible for a refund. You're expected to pay attention to whether your OS is supported or not.

If on the other hand it's said to work on Win 10 but doesn't, on your end, you can write to support and they will try and help you figure out what the problem is, and if despite their help you can't the game to run, you will get your money back.
Post edited February 26, 2020 by Leroux
Posted February 26, 2020
Thx, I'll try that :)
Posted February 26, 2020
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forfor: Thx, I'll try that :)
(I'm speaking as a user, not as a community moderator here.)

If you have the answer to your question, please mark the relevant post as the answer. That way others can see the question has been answered and quickly jump to the answer (granted, this isn't an issue in this thread).
Posted February 26, 2020
Will do. If contacting support pans out, I'll make sure to do that, but based on my experience with customer supports in general, I don't have high hopes XD
Posted February 26, 2020
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forfor: Will do. If contacting support pans out, I'll make sure to do that, but based on my experience with customer supports in general, I don't have high hopes XD
They have a pretty good money back guarantee, here is more into on it. And Ive downloaded a game before, had issues, and got a full refund.
Posted February 26, 2020
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forfor: Hi, I was wondering if it's possible to refund a game if, after downloading it, you realize that there's no way to make it compatible with windows 10? If so, does anyone know how to do so?
Support will usually also make one-time exception for mistakes, at least many have reported that.

You could also say what game you are having troubles with. If you haven't checked the game forums, some users have solutions to many problems there, or mentioning it here, someone may have found a workaround for your issue.

I've found that most games can be made to work on Win 10 of those GoG doesn't necessarily approve assuming your computer meets the minimum specs.
Posted February 27, 2020
There is a new 30 day no questions asked policy!
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General discussionRefund broken games?(8 posts)solved(8 posts)solved
(8 posts)solved