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General discussionProblem with order/support(12 posts)solved(12 posts)solved
(12 posts)solved
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This is my favourite topic
Posted August 31, 2015
I tried to order the D&D Hasbro Immortals bundle on the 21st of August and encountered an error. My bank saw two charges, one for the bundle and one for international fee, as fraud and would not authorize. After I received a call from the bank's security response, I was able to approve the charges and the payment cleared. However, I did not receive an order number on my account and did not receive the games. I opened a support ticket (E5GT8SLB) the same day I placed the order and did get an automated response. I then updated that support ticket with the PayPal receipt number. I realized that due to the weekend and other factors, I wouldn't get a response on my support request right away. I gave it until the 27th of August before PM'ng one of the blues. I still have not received a response to either the support ticket or the PM. I hate being a bother about things and I do realize that this is very likely one of those "slipped through the cracks" situations, but GOG has received my payment, I'd just like to receive my games. Any help would be greatly appreciated.
This question / problem has been solved by Firekimage
Posted August 31, 2015
Chat up Firek. He'll probably help you out asap.
Posted August 31, 2015
I predict:
Firek (or possibly another blue) will respond to this, apologize and get your stuff fixed. That's the way it happens.

On a side notice, whom did you PM exactly?
Posted August 31, 2015
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phillip.lynn: [...]
This is the only help I can offer you.

From FAQ:

I have paid for a game but it isn't listed on my account? What now?

There are two possible causes of this issue.If you never saw the order success screen after paying, and have received an order confirmation e-mail, then your user account may not have been refreshed properly, due to increased server load or a temporary website glitch. To fix this, follow this link: https://www.gog.com/user/refresh. This should only be required once.If you never got a payment success screen, nor an order confirmation e-mail, and you're sure that the payment went through, please contact Support. It's possible that there was some problem with the payment, and we need to process the order manually.Such cases are our #1 priority as far as Support tickets go, so we should be able to resolve ths very quickly.

You have to wait for support if the refresh link doesn't help. Sorry.
Posted August 31, 2015
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ZFR: I predict:
Firek (or possibly another blue) will respond to this, apologize and get your stuff fixed. That's the way it happens.

On a side notice, whom did you PM exactly?
I PM'd Firek.
Posted August 31, 2015
avatar
ZFR: I predict:
Firek (or possibly another blue) will respond to this, apologize and get your stuff fixed. That's the way it happens.

On a side notice, whom did you PM exactly?
Firek was on vacation so it's possible he was swamped by unread PMs.
Posted August 31, 2015
avatar
ZFR: I predict:
Firek (or possibly another blue) will respond to this, apologize and get your stuff fixed. That's the way it happens.

On a side notice, whom did you PM exactly?
avatar
blotunga: Firek was on vacation so it's possible he was swamped by unread PMs.
Yeah, I thought I had seen that he was on vacation, that's why I waited so long to even post this problem.
Posted August 31, 2015
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blotunga: Firek was on vacation so it's possible he was swamped by unread PMs.
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phillip.lynn: Yeah, I thought I had seen that he was on vacation, that's why I waited so long to even post this problem.
He posted Today so he looks to be back. However it's 9:30 PM in Poland, so if i were you i'd try tomorrow morning to chat him up again.
Posted September 01, 2015
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phillip.lynn: I tried to order the D&D Hasbro Immortals bundle on the 21st of August and encountered an error. My bank saw two charges, one for the bundle and one for international fee, as fraud and would not authorize. After I received a call from the bank's security response, I was able to approve the charges and the payment cleared. However, I did not receive an order number on my account and did not receive the games. I opened a support ticket (E5GT8SLB) the same day I placed the order and did get an automated response. I then updated that support ticket with the PayPal receipt number. I realized that due to the weekend and other factors, I wouldn't get a response on my support request right away. I gave it until the 27th of August before PM'ng one of the blues. I still have not received a response to either the support ticket or the PM. I hate being a bother about things and I do realize that this is very likely one of those "slipped through the cracks" situations, but GOG has received my payment, I'd just like to receive my games. Any help would be greatly appreciated.
You should get a response from me soon - and the games on your account. This is probably the strangest PayPal payment that I have ever seen, though that's no excuse for the delay, which was totally my fault. Sorry about that, once again. :(
Post edited September 01, 2015 by Firek
Posted September 01, 2015
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Firek: You should get a response from me soon - and the games on your account. This is probably the strangest PayPal payment that I have ever seen, though that's no excuse for the delay, which was totally my fault. Sorry about that, once again. :(
I was right. Hooray.
Posted September 01, 2015
avatar
phillip.lynn: I tried to order the D&D Hasbro Immortals bundle on the 21st of August and encountered an error. My bank saw two charges, one for the bundle and one for international fee, as fraud and would not authorize. After I received a call from the bank's security response, I was able to approve the charges and the payment cleared. However, I did not receive an order number on my account and did not receive the games. I opened a support ticket (E5GT8SLB) the same day I placed the order and did get an automated response. I then updated that support ticket with the PayPal receipt number. I realized that due to the weekend and other factors, I wouldn't get a response on my support request right away. I gave it until the 27th of August before PM'ng one of the blues. I still have not received a response to either the support ticket or the PM. I hate being a bother about things and I do realize that this is very likely one of those "slipped through the cracks" situations, but GOG has received my payment, I'd just like to receive my games. Any help would be greatly appreciated.
avatar
Firek: You should get a response from me soon - and the games on your account. This is probably the strangest PayPal payment that I have ever seen, though that's no excuse for the delay, which was totally my fault. Sorry about that, once again. :(
Thank you for the solution. As I mentioned, even this would not have turned away my future business.
Posted September 01, 2015
avatar
Firek: You should get a response from me soon - and the games on your account. This is probably the strangest PayPal payment that I have ever seen, though that's no excuse for the delay, which was totally my fault. Sorry about that, once again. :(
avatar
ZFR: I was right. Hooray.
Are you a wizard.
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This is my favourite topic
Community
General discussionProblem with order/support(12 posts)solved(12 posts)solved
(12 posts)solved