fronzelneekburm: As for manually interfering with Galaxy stats (playtime/achievements): It should be very much possible and it was done for me in the past. I get that it may be impossible for support to deal with thousands of requests to manually mess with people's Galaxy stats, but it *is* possible in a purely technical sense.
Yeah - I'd say that it's technically possible, but as you point out, they have cut down on things they have done in the past. From a business perspective, support not fulfilling these requests makes perfect sense - it takes support representatives away from activities that they really should be doing, like making games work or helping process and validate legitimate refund requests.
You could argue that they should employ more support staff, but from my experience working in Finance, no manager is going to sign off a recruitment requisition for this.
I'm not saying it wouldn't be nice for them to fulfil the request, and in an ideal world, support would fix everything It's just that it's unlikely to happen and GoG is a business.