Paypal problem, page 1 - Forum

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Englisc

New User

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Registered: Jun 2016

From United Kingdom

Posted June 11, 2016

1

Just bought two games at GOG using Paypal.

First game - bought it using Paypal, redirected to GOG.com, game in library, received email notification, no problem.

Second game - payment was made, but when it redirected to GOG.com, the screen saying the website is overwhelmed showed up. No email notification, game I bought not in my library.

I can post screenshot etc. proof I paid for the game if needed.

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nightcraw1er.488

Want some Wang!

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Registered: Apr 2012

From United Kingdom

Posted June 11, 2016

2

Englisc: Just bought two games at GOG using Paypal.

First game - bought it using Paypal, redirected to GOG.com, game in library, received email notification, no problem.

Second game - payment was made, but when it redirected to GOG.com, the screen saying the website is overwhelmed showed up. No email notification, game I bought not in my library.

I can post screenshot etc. proof I paid for the game if needed.

Contact support using the website, there is a section for payments and orders. We cant do anything.

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VeTrack

🥚🥚🥚🥚🥚🥚🥚🥚🥚🥚

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Registered: Nov 2014

From Other

Posted June 11, 2016

3

If you haven't already contacted support, here is the link for payment support - https://www.gog.com/support/contact/my_orders_and_payments

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mobutu

down with DRM

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Registered: Sep 2010

From Other

Posted June 11, 2016

4

yes, this happens quite often I should say.
just contact support describing the problem and they'll look thru paypal details and manually put your new game on your shelf.
it's pretty standard behavior

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HypersomniacLive

The Reluctant Voter

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Registered: Sep 2011

From Vatican City

Posted June 11, 2016

5

Have you checked your "Orders History" (Account tab>Orders & Settings)? Include the order info and status in your ticket to Support (link provided by valiant243 above). They'll sort you out a.s.a.p. Just keep in mind that with it being the weekend, it may take till Monday.

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