First of all, I'd like to say that GOG is an awesome store, they do a great job. I really do appreaciate what they do. I don't want to sound like a hater, but at the same time GOG needs to be fair.

I tried to buy both Baldur's Gate games in this week's sale, but something weird happened. I put my credit card information and proceded to checkout, but nothing happened after I confirmed the order. The website just stood there like nothing happened. Now the bank charged me and the games are still on the shopping cart as though I never bought them. I tried contacting GOG, but got no answer. The support ticket ID is #311832.

Can you guys help me get their attention? I just sent a message on their Facebook as well. I mean, it's not a lot of money, but I think you'd agree that what is fair is fair!

Thanks,
Micael

Hopefully a blue sees this and can respond (ala Firek). Have you tried checking your junk folder for a response? How long ago did you did contact support? Have you also tried an account refresh? Using the following link below may help you.

https://www.gog.com/user/refresh

Thanks man. Nothing on the junk folder and the refresh didn't work - the games are still on my shopping cart, so I think something went wrong on the transaction. The bank validated it, but the store didn't for some reason. I first contacted them two days ago, where it said responses take about 12 to 24 hours. I'm in a hurry because the sale ends this sunday I think

did u get any emails that items have been added to your library? sending that with your ticket helps aswell

Thanks a lot! I got contacted by support and the problem is fixed. Sorry if I pressed you guys too hard on these busy days. Didn't want to miss such a good deal!