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General discussionOutdated Games on GOG(18 posts)solved(18 posts)solved
(18 posts)solved
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Posted November 22, 2020
Hi Gogers, I have a question, why so many games are outdated on GOG?
I recently have some problems with an outdated game and contact GOG Support for a solution (I'm still waiting for a reply due to high demand), and after a short research I found that many games are outdated on GOG and they don't do anything about it...
Is there no contractual obligation that requires games to be update on GOG??? I mean GOG allow that developers shit in their customers hands (sorry for the expresion) and we paid the same amount of money that the Steam users does, if you ask me that is terrible unfair...
https://www.gog.com/forum/general/games_that_treat_gog_customers_as_second_class_citizens_v2 here is a tread that list many games that disrespects customers, many games with minor problems like missing paid soundtracks, but at least 65 games with missing updates (among them a game that I bought months ago and now I discover that no only got bugs, but game breaking bugs and I cannot refound), that is some serious thing...

Hope this thread reach some of the GOG staff, and they seriously change their policies.
We as gogers shold demand a better service, I love this store and always try to recommend to everyone I know, so I make this visible to try to improve no to condemn.
Thank you people!!!
This question / problem has been solved by clarryimage
Posted November 22, 2020
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KetobaK: Hi Gogers, I have a question, why so many games are outdated on GOG?
The devs don't share their new versions. AIUI there's still also that old manual process where they send files to GOG but GOG still needs to wrap them up and they can take a while sometimes. GOG is too busy I guess.

Is there no contractual obligation that requires games to be update on GOG???
Unfortunately the contracts are between GOG and the rightsholder. They're not public. So we don't know what terms they have on the contract.

I mean GOG allow that developers shit in their customers hands (sorry for the expresion) and we paid the same amount of money that the Steam users does, if you ask me that is terrible unfair...
I agree.

Hope this thread reach some of the GOG staff,
I mean the threads complaining about these problems go back years, and people are constantly pestering support about outdated builds, and I'm sure the GOG team is constantly pestering their partners about the updates. It's a well known problem, they don't need to be reminded.

and they seriously change their policies.
Unlikely. At least not in short term. GOG is still a small store relatively speaking, and they don't have a lot to gain by bossing publishers around. They'll probably just scare them off if they try to enforce a strict update policy.

We as gogers shold demand a better service
I agree, but you should voice those demands to the developers and publishers who take your money and run. Meanwhile, GOG has plenty of things about their service that they can actually do something about to improve.
Post edited November 22, 2020 by clarry
Posted November 22, 2020
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KetobaK: Hope this thread reach some of the GOG staff, and they seriously change their policies.
Who should change what policies?

I think the most common reason for a GOG version to miss some update available on Steam is that the developer has either forgotten to update the GOG version or just doesn't feel like updating the GOG version anymore. Or then the update might be so Steam-specific (like Steam Workshop or Steam Controller support or whatever) that there is no meaningful way to bring it to GOG.

For instance, there was one certain game on GOG recently whose name escapes me that someone noticed hasn't received an update, and some GOG user asked the developer about that on the Steam forums.

The developer said they were not happy how poorly the GOG version had sold compared to the Steam version, so they didn't feel like supporting the GOG version anymore because they didn't feel it was worth the effort (due to low sales). He also said that he wouldn't do it again (release the game on GOG).

At that point I jumped into that Steam discussion and bluntly told the developer that either he should support the GOG version, or pull it from the GOG store so that unsuspecting customers don't buy his abandoned game on GOG (as he had just publicly admitted he had abandoned the GOG version). Apparently he heeded my advice as the game was pulled from GOG quite soon after that. Good riddance, I say. Then again I think the developer promised to offer either refunds or a free Steam key to those GOG customers who felt betrayed by having bought an abandoned GOG version, so there's that.

Also I recall some recent entry in that "second class citizen" thread where the publisher indicated they had forgotten about the GOG version and are already busy with other projects, so they couldn't even give an estimation if and when the update would arrive to GOG. Then again someone also suggested that was some non-critical update related to controller support, or maybe it was another game I dunno...

I don't really see any easy solution to this dilemma, it is what it is. Then again I personally am not demanding 100% parity, if it is some non-critical update or e.g. missing achievements in the GOG version (as I couldn't give rat's ass about achievements, only losers and total idiots care about them). I personally don't think GOG should somehow e.g. threaten to pull the game from the GOG store if the game is missing some non-critical update or achievements.
Post edited November 22, 2020 by timppu
Posted November 22, 2020
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KetobaK: Hope this thread reach some of the GOG staff, and they seriously change their policies.
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timppu: Who should change what policies?

I think the most common reason for a GOG version to miss some update available on Steam is that the developer has either forgotten to update the GOG version or just doesn't feel like updating the GOG version anymore. Or then the update might be so Steam-specific (like Steam Workshop or Steam Controller support or whatever) that there is no meaningful way to bring it to GOG.

For instance, there was one certain game on GOG recently whose name escapes me that someone noticed hasn't received an update, and some GOG user asked the developer about that on the Steam forums.

The developer said they were not happy how poorly the GOG version had sold compared to the Steam version, so they didn't feel like supporting the GOG version anymore because they didn't feel it was worth the effort (due to low sales). He also said that he wouldn't do it again (release the game on GOG).

At that point I jumped into that Steam discussion and bluntly told the developer that either he should support the GOG version, or pull it from the GOG store so that unsuspecting customers don't buy his abandoned game on GOG (as he had just publicly admitted he had abandoned the GOG version). Apparently he heeded my advice as the game was pulled from GOG quite soon after that. Good riddance, I say. Then again I think the developer promised to offer either refunds or a free Steam key to those GOG customers who felt betrayed by having bought an abandoned GOG version, so there's that.

Also I recall some recent entry also in that "second class citizen" thread where the publisher indicated they had forgotten about the GOG version and are already busy with other projects, so they couldn't even give an estimation if and when the update would arrive to GOG. Then again someone also suggested that was some non-critical update related to controller support, or maybe it was another game I dunno...

I don't really see any easy solution to this dilemma, it is what it is. Then again I personally am not demanding 100% parity, if it is some non-critical update or e.g. missing achievements in the GOG version (as I couldn't give rat's ass about achievements, only losers and total idiots care about them). I personally don't think GOG should somehow e.g. threaten to pull the game from the GOG store if the game is missing some non-critical update or achievements.
Supraland?



IMHO the solution would be to make the devs singn better contract with GOG
Post edited November 22, 2020 by GeraltOfRivia_PL
Posted November 22, 2020
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GeraltOfRivia_PL: IMHO the solution would be to make the devs singn better contract with GOG
What is the contract like now, and what should the new contact say exactly?

"better contract" is just too vague.
Posted November 22, 2020
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GeraltOfRivia_PL: IMHO the solution would be to make the devs singn better contract with GOG
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timppu: What is the contract like now, and what should the new contact say exactly?

"better contract" is just too vague.
"I promise to keep the game up to date, meaning that all updates need to be delivered within at most 30 days since the Steam/Epic Games Store version. Otherwise, i oblige myself to delist the game and either allow the buyers to refund the game, or e-mail them a key to freely unlock the up-to-date version on another platform"
Posted November 22, 2020
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timppu: What is the contract like now, and what should the new contact say exactly?

"better contract" is just too vague.
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GeraltOfRivia_PL: "I promise to keep the game up to date, meaning that all updates need to be delivered within at most 30 days since the Steam/Epic Games Store version. Otherwise, i oblige myself to delist the game and either allow the buyers to refund the game, or e-mail them a key to freely unlock the up-to-date version on another platform"
Does that mean also Steam-specific updates like a fix to some broken Steam achievement or Steam Workshop/Steam Controller support, or missing achievements on the GOG version, or some non-critical update where they changed the color of one pixel in the Steam version because why not? No matter what the missing update was about, the game would be removed from GOG?

I am sure the first effect that such vague extra clause in the GOG contract would have that far less publishers would want to release any of their games on GOG. They be like "Steam, Origin and Epic don't have such retarded clauses in their contracts, so better pass the GOG store as they have clearly gone insane."

As said, this is not so simple as you make it to be.
Posted November 22, 2020
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KetobaK: ...
Apparently there is a contractual obligation but devs can ignore it because GOG has such little leverage. I think the main problem is simply that GOG sells FAR fewer copies of games compared to Steam, thus developers or publishers often forget about their versions on GOG, are too busy with the Steam versions, OR straight up ignore the GOG versions. Supraland dev sold like 1% here of their total Steam sales.

It sucks and I don't like it but I also don't see any easy answers, other than perhaps don't support devs who don't update their games in a reasonable timeframe (somebody could create a blacklist thread) or don't buy brand-new games here. Or we just cry and dye :P
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clarry: you should voice those demands to the developers and publishers who take your money and run.
Oh yeah, absolutely this too.
Post edited November 22, 2020 by tfishell
Posted November 22, 2020
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KetobaK: ...
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tfishell: Supraland dev sold like 1% here of their total Steam sales.
Partly his fault too, for having such unrealistic sales expectations when his game is released months (iirc) after the initial launch on the other platform. Surely would have looked different had there been a simultaneous release everywhere.
Which, more often than not, is also thwarted by GoG's curation and them not always giving the promising submissions the proper priority, unfortunately.
Posted November 22, 2020
You can put 1000 customer-beneficiary policies in place. If the store won't act upon them for whatever reason, you get "excellent" results such as Nuclear Throne which took 4 years to get a single update here (after it became a freebie on Epic Store, just to add further insult to the injury).
Post edited November 22, 2020 by Grargar
Posted November 22, 2020
Well, accidentally mark one answer as a solution, but the problems still is unsolve hahaha
Sorry!!
Posted November 22, 2020
I know that GOG sold 1/10 of Steam but still, if you release a game here at least update the game, some games like The Book of Unwritting Tales 2 is broken, the game was released and never updated, and on Steam the update release on April 2015!!! They don't advertised that on the web page of the game and has several bugs practicly in every chapter... And has several language extras, I don't mind if they skip an exclusive steam fix like workshop or archivements, but language and updates are something basic for every game...
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timppu: What is the contract like now, and what should the new contact say exactly?

"better contract" is just too vague.
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GeraltOfRivia_PL: "I promise to keep the game up to date, meaning that all updates need to be delivered within at most 30 days since the Steam/Epic Games Store version. Otherwise, i oblige myself to delist the game and either allow the buyers to refund the game, or e-mail them a key to freely unlock the up-to-date version on another platform"
This would be the best for GOG, although I know that the process to update game is a little complicate, maybe that could explain why somethimes developers skip updates, I know they have to send the update to GOG to approval and after that they upload the update, this could be easier of they give access to developers tp GOG Galaxy, so they could upload the patch to the plataform and GOG upload the offline installer. Is a win-win situation.
Post edited November 22, 2020 by KetobaK
Posted November 22, 2020
GOG grew a lot since the launch of The Witcher, more companies started to release their games DRM Free on day 1, I'm sure it's going to happen the same when Cyberpunk 2077 arrive, but if this kind of things keep happening, GOG is not going to attract new customers!!! I just discover that one game is broken, I don't like it, other game, The Journey Down Chapter 3, recive a patch in steam that added German localization, and that allow the game to be translated to spanish (the translation availabe is not compatible with GOG), I tried to adapt it fpr the GOG customers like myself who want to play the game in spanish but it wasn't possible due to different version... And for what I read, there are several other issues like this...
Posted November 22, 2020
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KetobaK: GOG grew a lot since the launch of The Witcher, more companies started to release their games DRM Free on day 1, I'm sure it's going to happen the same when Cyberpunk 2077 arrive, but if this kind of things keep happening, GOG is not going to attract new customers!!! I just discover that one game is broken, I don't like it, other game, The Journey Down Chapter 3, recive a patch in steam that added German localization, and that allow the game to be translated to spanish (the translation availabe is not compatible with GOG), I tried to adapt it fpr the GOG customers like myself who want to play the game in spanish but it wasn't possible due to different version... And for what I read, there are several other issues like this...
So should GOG remove all games from the store which are missing some language or e.g. Mac or Linux version, that is available on Steam?

What if I am interested only in the English Windows version? Why shouldn't I be able to buy it from GOG even if it is missing a Linux or Chinese language version of the game?
Posted November 22, 2020
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KetobaK: GOG grew a lot since the launch of The Witcher, more companies started to release their games DRM Free on day 1, I'm sure it's going to happen the same when Cyberpunk 2077 arrive, but if this kind of things keep happening, GOG is not going to attract new customers!!! I just discover that one game is broken, I don't like it, other game, The Journey Down Chapter 3, recive a patch in steam that added German localization, and that allow the game to be translated to spanish (the translation availabe is not compatible with GOG), I tried to adapt it fpr the GOG customers like myself who want to play the game in spanish but it wasn't possible due to different version... And for what I read, there are several other issues like this...
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timppu: So should GOG remove all games from the store which are missing some language or e.g. Mac or Linux version, that is available on Steam?

What if I am interested only in the English Windows version? Why shouldn't I be able to buy it from GOG even if it is missing a Linux or Chinese language version of the game?
No, I don't say that, but you are paying for an inferior version, if you are not an habitual customer on GOG and you have to choose between a version that has more things for the same price... I mean, is an obvious choice... Besides, maybe you only want the english version, but many other customers maybe need the localizations, Chinese market is one of the biggest in the world, you are losing potential buyers because you don't have a game up to date... Demand the updates to the developers it's not only good for customers, but for the store too... Think about it!!
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General discussionOutdated Games on GOG(18 posts)solved(18 posts)solved
(18 posts)solved