how is it alright to ignore customers for now 5 days about a purchase not showing in the account?!?
how can that be alright @GOG ?!?!

[GOG Support] Request received: 818571

"Five days", pfft.
Just last week, I got a support reply to a request I had made - six and a half weeks after the request.

holy crap. that is terrible. is gog after an award for horrible support???

They have been for years, bro.

I had a refund request that was handled by either the machines or an unnamed support rep who didn't respond via email at all.

i guess i did not needed reayll often support here.
but that is pretty pathetic. it destroys a lot of trust on the whole platform.
it destroys a lot of wil to purchase will.

really not cool @GOG

The problem is GOG is shoving EVERYTHING at customer service instead of using systems for it.

Forum moderation? Customer service.
Unsolicited email opt-out? Customer service.
Edit a review? Customer service.
Post review longer than a Tweet? Customer service.
Beg for the offline installer for a title? Customer service.
Fix all the bad releases because there's seemingly no QA lately? Customer service.

While logged in using a web browser, open the following links one at a time, each in a new tab.
https://www.gog.com/account/refresh
https://gog.com/user/refresh

After both pages have loaded fully, open your library and press Ctrl+Shift+R to refresh the page bypassing the cache.
https://www.gog.com/account

5 days is nothing. GOG is slow as hell to reply, but you also need to remember they don't work on weekends. My last request took a week to fixed not counting weekends.

that is 0 helpfull.
i got the same reply on the initial other order.
i hate copy&paste "help", cause it shows they do not read the problem described but only like the first quarter and make silly assumptions.
especially after told them "i see this and that already in the BROWSER LIBRARY but not in the gog galaxy" and this is to reload the browser library...

gog supports need to fucking upgrade their support. they can be only so long relevant. my sympathy for drm free stuff can go only so far...

Is the game missing in both Galaxy and browser?

if its not showing in galaxy but is showing up in your main gog browser library I found the trick of closing gog galaxy. then clearing your pc cache and reopening gog galaxy to fix the problem..works like 99 percent of the time the other 1 percent if that doesn't work is wait anywhere from afew hours to a day and the game/games will appear

in this case yes. one game from a bundle is not delivered at all...
no... please dont assume.
i posted the ticket number for them, in the hope they see it and react quicker.
i know how to clean storage folders and reload libraries, that all is not the issue. i guess thanks for the try to help.

but gog needs to fucking move.

I wonder if it's a bundle issue. Try DM a blue about it. GOG support is freaking weird because, at times, they can be good, and other times like, wtf fuck are they doing. I never had an issue, but some users like BreOl72 had to wait a long time for support. Their support is not consistent, 5 days is average wait time usual.


Like said before they don't work weekends so if you put ticket in on Friday you will be waiting longer.

Hah, that's nothing!

Just yesterday I finally got a reply to a GOG support ticket I made 20 years ago... before GOG even existed! That's how slow they are, time starts to go in reverse.

dm a blue means...?