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General discussionNot receiving Email Receipts nor Gift Codes(51 posts)(51 posts)
(51 posts)
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Posted December 29, 2018
It looks like it is time to start taking screenshots again. I had been getting the email confirmations, including earlier in the Winter Sale, until a gift purchase recently. The "resend gift code" button still is not working.

At this point I would strongly suggest taking a screenshot of your Orders History (showing the Order #, date, amount, games purchased and how paid), and if bought for yourself, another screenshot of the game in your library. If you bought with wallet funds, take a screenshot of Your Wallet History also. Then contact Support with copies of these proofs and get them to manually send a confirmation or resend a gift code.
Posted December 29, 2018
I also didn't get any confirmations for my purchases during the sale. Newsletters work fine...
Posted December 29, 2018
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bjgamer: It looks like it is time to start taking screenshots again. I had been getting the email confirmations, including earlier in the Winter Sale, until a gift purchase recently. The "resend gift code" button still is not working.

At this point I would strongly suggest taking a screenshot of your Orders History (showing the Order #, date, amount, games purchased and how paid), and if bought for yourself, another screenshot of the game in your library. If you bought with wallet funds, take a screenshot of Your Wallet History also. Then contact Support with copies of these proofs and get them to manually send a confirmation or resend a gift code.
You shouldn't need screenshots for that. Support can see your order history, library (etc.), too. :)
I had to request a missing purchase confirmation mail to be re-sent early in the sale, and it went off quite smoothly, with no back-and-forth required (though wording your initial request well will help).

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a0chptes: I have not received email receipts for my last three orders, all made in December. This is definitely not fixed. I receive the emails for the free games but not the receipts. Please get this fixed. Thanks.
Contact Support. It's a pretty simple matter for them to remedy. Give them a day or so to come through after making the request, though, as I'm sure they're swamped due to the sale.
Post edited December 29, 2018 by HunchBluntley
Posted December 29, 2018
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bjgamer: At this point I would strongly suggest taking a screenshot of your Orders History (showing the Order #, date, amount, games purchased and how paid), and if bought for yourself, another screenshot of the game in your library. If you bought with wallet funds, take a screenshot of Your Wallet History also. Then contact Support with copies of these proofs and get them to manually send a confirmation or resend a gift code.
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HunchBluntley: You shouldn't need screenshots for that. Support can see your order history, library (etc.), too. :)
I had to request a missing purchase confirmation mail to be re-sent early in the sale, and it went off quite smoothly, with no back-and-forth required (though wording your initial request well will help).
Last time I was requested (by Support) to send screenshots, and if as reported by some previously the games are disappearing from the library (which has not happened to me personally), then you will possibly need a screenshot verification. I agree tho, wording your request politely would be best (should just be good basic practice anyway), but taking the screenshot(s) in these cases is also good practice and can help.
Posted December 30, 2018
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HunchBluntley: You shouldn't need screenshots for that. Support can see your order history, library (etc.), too. :)
I had to request a missing purchase confirmation mail to be re-sent early in the sale, and it went off quite smoothly, with no back-and-forth required (though wording your initial request well will help).
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bjgamer: Last time I was requested (by Support) to send screenshots, and if as reported by some previously the games are disappearing from the library (which has not happened to me personally), then you will possibly need a screenshot verification. I agree tho, wording your request politely would be best (should just be good basic practice anyway), but taking the screenshot(s) in these cases is also good practice and can help.
I didn't mean "politely" so much as "clearly". Politeness should be a given when starting any interaction with customer support staff (though, sadly, many people don't understand this, or don't care). But all the politeness in the world won't help if a person just submits something like "I didnt get the message to my acount! Please send me it Okay? Thank you" as the entirety of their support request. =D
Posted December 31, 2018
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HunchBluntley: I didn't mean "politely" so much as "clearly". Politeness should be a given when starting any interaction with customer support staff (though, sadly, many people don't understand this, or don't care). But all the politeness in the world won't help if a person just submits something like "I didnt get the message to my acount! Please send me it Okay? Thank you" as the entirety of their support request. =D
Ah, got it ... and agreed. :)
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Community
General discussionNot receiving Email Receipts nor Gift Codes(51 posts)(51 posts)
(51 posts)