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General discussionNot getting what has been paid for.(12 posts)(12 posts)
(12 posts)
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This is my favourite topic
Posted December 19, 2020
Missus has bought her fist game on GOG days ago but never received it.
She has opened a ticket but no answer from GOG after days.
Nice going GOG, she will probably never buy from you again.
No posts in this topic were marked as the solution yet. If you can help, add your reply
Posted December 19, 2020
Basic question: Do you know that games appear in her GOG library, NOT in her Steam library?
Posted December 19, 2020
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thimj86: Missus has bought her fist game on GOG days ago but never received it.
She has opened a ticket but no answer from GOG after days.
Nice going GOG, she will probably never buy from you again.
Did she buy it direct from GoG (i.e. through the website or the Galaxy thing?)

Has she checked her account on the website (the bit next to support where it has your username, on a bar at the top)?

Was she logged in to her account, or your account?

Has she checked her credit card statement to see if the transaction went through?

Has she replied to the automated email to ensure the ticket remains open?

Games bought direct from GoG are instantly added to the account that purchases them.
Posted December 20, 2020
Yes she bought it through GOG on her account, yes the transaction went through, yes she replied to the automated email.
No the game did not get instantly added to her account.

It has been close to a week now since contacting GOG support, it's just unacceptabel.
Posted December 20, 2020
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thimj86: Yes she bought it through GOG on her account, yes the transaction went through, yes she replied to the automated email.
No the game did not get instantly added to her account.

It has been close to a week now since contacting GOG support, it's just unacceptabel.
Try and refresh your account.

https://www.gog.com/user/refresh

Also don't use galaxy try and download the game from the website
https://www.gog.com/account


But indeed it could be something related to gog and then only way is to contact support...Hopefully someone that knows a mod here can contact him and have a look here.
Post edited December 20, 2020 by alexandros050
Posted December 21, 2020
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thimj86: Yes she bought it through GOG on her account, yes the transaction went through, yes she replied to the automated email.
No the game did not get instantly added to her account.

It has been close to a week now since contacting GOG support, it's just unacceptabel.
Did the account refresh suggested by Alexandros work?

Did she receive the e-mail receipt from GoG.com with the order confirmation on it?
Posted December 21, 2020
The account refresh didn't worked, we did that multiple times. It also has been bought through the website,
not through Galaxy.
She never got a confirmation email, but money has been received by GOG.

It would be nice if a mod would read this and get in touch, because GOG support sure doesn't seem to care.
Posted December 21, 2020
We care, but we are extremely overwhelmed (see the sticky thread). To check what happened I need at least a username of the person in question.
Posted December 21, 2020
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ponczo_: We care, but we are extremely overwhelmed (see the sticky thread). To check what happened I need at least a username of the person in question.
It is good to hear that you care =)
Her username is thiml86 , and her support ticket ID is 877468.
Hopefully you can help, thanks in advance.
Posted December 21, 2020
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thimj86: It is good to hear that you care =)
Her username is thiml86 , and her support ticket ID is 877468.
Hopefully you can help, thanks in advance.
From the profile https://www.gog.com/u/thiml86 has four games. How many should it be?
Posted December 21, 2020
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thimj86: It is good to hear that you care =)
Her username is thiml86 , and her support ticket ID is 877468.
Hopefully you can help, thanks in advance.
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toxicTom: From the profile https://www.gog.com/u/thiml86 has four games. How many should it be?
It should be 5, she bought Kynseed.
Posted December 21, 2020
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ponczo_: We care, but we are extremely overwhelmed (see the sticky thread). To check what happened I need at least a username of the person in question.
Thanks for sorting it out.
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Community
General discussionNot getting what has been paid for.(12 posts)(12 posts)
(12 posts)